Bridal Sales Specialist

About the role

Frank Darling is reimagining fine jewelry for a new generation. We’re a female-founded, design-forward brand known for custom engagement rings, modern bridal jewelry, and a refreshingly transparent, low-pressure shopping experience. Our work has been featured in Vogue, The Wall Street Journal, Bloomberg, and more for our approach to design, sustainability, and the future of bridal.

We’re looking for a Bridal Sales Specialist to join our showroom team. This role is focused on helping clients find—or create—the perfect wedding band and bridal stack, from their first question through final purchase. The ideal candidate loves jewelry and design, has strong sales instincts, and genuinely enjoys helping people make decisions. You’re equally comfortable recommending the perfect band, explaining why two rings don’t quite work together, and helping a client customize something that does.

Responsibilities

• Guide clients through the wedding band and bridal jewelry shopping experience from start to finish
• Style wedding band stacks and make thoughtful recommendations based on engagement ring design, lifestyle, and personal style
• Advise clients on metals, proportions, fit, durability, stackability, and long-term wear
• Help clients customize existing Frank Darling designs or develop custom wedding bands
• Translate client ideas into clear specifications for our design and production teams
• Respond quickly and thoughtfully to inbound calls, chats, emails, and online inquiries
• Build strong client relationships and serve as the primary point of contact throughout the sales process
• Confidently close sales while delivering the low-pressure, highly personal experience Frank Darling is known for
• Meet individual and team sales goals
• Manage a high volume of clients and follow-ups without losing the details
• Partner closely with Design, Production, Gemology, and Client Care to create a seamless client experience
• Stay current on bridal trends, jewelry design, and the Frank Darling collection

Requirements

• 1–2+ years of sales experience; fine jewelry, luxury retail, bridal, or design experience is a plus
• Strong eye for design, proportion, and personal style
• Warm, empathetic, and confident without being pushy
• Ability to make complicated jewelry concepts feel simple and approachable
• Highly organized and comfortable juggling many clients at once
• Take ownership and proactively solve problems
• Exceptional attention to detail
• Comfortable working toward ambitious sales goals
• Thrive in a fast-moving, collaborative environment
• Experience with Adobe Illustrator or other design tools

Jewelry knowledge is important, but curiosity is just as important. We’re looking for someone who wants to become an expert in wedding bands, bridal styling, and the Frank Darling point of view.

Benefits

• Equity
• Health benefits for full-time employees
• Unlimited vacation policy

Pay

55K-60K base + performance-based bonus

Schedule

Full-time, on-site role

• Thursday–Monday
• Typical hours: 10 AM–6 PM

About Frank Darling

Buying wedding jewelry should be fun—not intimidating. We believe great salespeople don’t pressure clients into buying. They listen, educate, solve problems, and help people feel genuinely excited and confident about what they choose. If you love design, people, jewelry, and the idea of making one of life’s biggest purchases feel a whole lot easier, we’d love to meet you.