Breitling Boutique Manager (1253)

About the role

The Boutique Manager will assist in the management of general boutique functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each colleague for which they are accountable, and working closely with others on the management team.

Core Accountabilities

• Achieve and exceed goals through sales strategies, clienteling, sourcing new clients, and maintaining and building productive long-term relationships with existing clients
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
• Stay current with market competition, industry watch trends, and client shopping behaviors
• Demonstrate strong business acumen; strategically forecast, plan, and budget to the needs of the business (e.g., payroll, staffing)
• Manage daily operational tasks according to SW standards including selling and service
• Assist with recruitment and retention efforts
• Serve as a leader within the building in support of the Boutique Director
• Support an environment of teamwork, trust, and collaboration with peers, clients, and supervisors
• Develop product knowledge skills and remain aware of current collections that are in-boutique and online; cascade and train information to the broader team
• Foster a boutique environment that delivers renowned and authentic service to create a Luxury client experience
• Other tasks and responsibilities as assigned by management

Experience + Attributes

• Current knowledge of watch trends and competition in the marketplace
• High school diploma or equivalent; college degree or equivalent work experience preferred
• Proficiency with MS Office (Microsoft Word, Excel, PowerPoint, and Outlook)
• Experience using retail systems (e.g., labor management, inventory systems, sales reporting)
• Ability to communicate effectively with clients and team (both oral and written)
• 2+ years of retail service experience required, preferably in a luxury retail environment

Working Conditions and Environment

Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, and holidays.