Breakfast Attendant

Responsibilities

• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
• Greet guests at appropriate tables in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Clear clean and reset tables/hotel spaces per client request or management instruction.
• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary.
• Support all areas of the beverage and food service as necessary including washing dishes by hand, restocking utensils pots and pans or other necessary equipment.
• Sweep and mop floors, wash work tables, walls, refrigerators and meat blocks, move trash and garbage to designated areas.
• Have a complete knowledge of standards of service for receiving a room service order.
• Perform opening and closing procedures and side work duties according to station rotation assignment.
• Answer questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions and things to do.

Qualifications

• Ability to perform job function with attention to detail speed and accuracy.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays.
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property.
• Must be able to obtain and provide Food Handlers card as required by city/county/state.
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
• Ability to read comprehend and write simple instructions and/or short correspondence and memos.
• Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner.