Brands Associate

About the Role

The Brands Associate is responsible for delivering sales and excellent customer service in designated stores. This position performs tasks on the sales floor or in a support environment, taking pride in the Brand and ensuring a positive shopping experience in a service-focused, well-maintained, and friendly environment.

Responsibilities

• Put the customer first at all times
• Provide memorable, highly personalized customer service through needs analyses and product recommendations
• Offer customers promotional products and services
• Resolve customer service issues and escalate as required
• Create and maintain good working relationships with fellow associates
• Maintain store appearance with respect to visual merchandising, housekeeping, and maintenance standards
• Efficiently and accurately conduct customer transactions on the POS system
• Efficiently and accurately conduct receiving, cycle counts, product returns, and transfer transactions on handheld devices
• Complete required process controls (paperwork, etc.)
• Follow company policies and procedures to maintain a safe working environment
• Process point of sale transactions in a friendly, quick, and efficient manner, complying with cash handling and loss prevention procedures

Requirements

• Demonstrated selling experience in a service-oriented retail setting
• Preference towards the store’s products
• Ability to assess customer needs, upsell, and make recommendations, preferably with prior knowledge of the product lines
• Ability to promote products, influence customers, and work in a fast-paced team environment
• Significant interpersonal and relationship-building skills
• Ability to stay up to date with industry products and services
• Retain and apply product knowledge

Qualifications

• Passion for and knowledge of the Brand and product category
• Ability to work various shifts in a 7/365 team-oriented environment
• Excellent customer service skills and effective communication in English
• Strong sense of personal pride
• Self-starter able to prioritize and handle multiple tasks simultaneously
• Ability to work in a team environment and drive sales results
• Adaptability to changing priorities and unexpected situations
• Willingness to accept and provide feedback
• Proficiency in reading, writing, and mathematics
• Ability to pass Federal Criminal History Records Check, Paradies Background Check, and applicable Department of Transportation requirements

Physical Demands

• Computer work
• Heavy lifting (up to 40 lbs.)
• Long standing periods
• Climbing, lifting, and bending
• Nights, weekends, early mornings, evenings, and holidays

This position description outlines the primary elements of the role. The company reserves the right to modify the description and assign additional duties as necessary. This description does not constitute an employment contract.