Brand Success Account Manager

Position Title: Brand Success Account Manager, Brand Platforms About the roleLTK is seeking a Brand Success Account Manager to join our growing team. This high-impact position serves as the strategic partner and expert at LTK for a large portfolio of LTK brand platform Customers. You will work with LTK’s brand platform partners to educate and reinforce the value of LTK and drive ongoing gifting and flat fee spend with brands within our platform. You will use your expert communication skills and passion for Creator commerce to help provide consultation to brands on how to best drive results thru LTK’s brand platform and deliver RoAs to their program. This role is foundational in setting up brands for success and ensuring long-term success for brands and retailers on the LTK brand platform, and therefore will be expected to build strong relationships with brands, provide the highest level of customer service and satisfaction, and serve as a consultant for brands across their various needs on the platform.How you will make an impactResponsible for end-to-end Brand Success for brands on the LTK brand platform Develop strong knowledge of our product and our best-practices in order share your knowledge with our customers to help them achieve their goals Successfully utilize our tools and capabilities to guide brands to successfully complete campaignsResponsible for ongoing re-selling brands on the value of the LTK platform, in order to grow gifting and brand campaign spend / flat fees to CreatorsBe well-versed in Creator marketing metrics in order to present compelling, data-driven performance recaps and reviews to the brand, as well as successfully craft recommendations of key opportunities for the brand to further leverage LTKConsistently achieve and exceed OKRs focused on brand gifting volume, flat fee spend, and brand retentionProvide best-in-class customer experience to your brands to ensure high levels of brand satisfaction, including acting proactively and with urgencyYou will be an expert problem solver and think thru creative solutions for our brandsWork closely with sales team partners to have a seamless passover of high priority brands from pre-sales to post-sales and drive further adoptionWhat you will bring to LTK2-4 years of proven Brand Success or Customer Success experience within Saas, preferably in digital media/marketing spaceA history of consistently exceeding important metrics and activity targetsExperience presenting to clients across a variety of levelsExperience serving as a trusted advisor for clients and a passion for supporting client needs and solving real-world challenges with urgency and creativityExcellent written and verbal communication and interpersonal skills, with the ability to obtain the necessary information from the client, while also ensuring a mutually beneficial, trust-building conversationExcellent organization, project management and time management skills, and ability to take initiativeExperience troubleshooting issues for clientsAbility to communicate semi-technical and technical concepts to clientsExperience with data and utilizing data to successfully communicate results and recommendationsExperience using Hubspot or comparable CRM systemA mindset focused on seizing opportunities and moving with urgencyDedication to fierce prioritization and operational excellenceAdaptability to a dynamic, fast-moving environmentA growth mindset and openness to feedback What we offer for full-time salaried employeesThe opportunity to be part of the leading global company in creator commerceA remote-first, productivity-first environmentCompetitive compensation and benefits package to meet the needs of you and your family401(k) with LTK company matchingMedical Insurance, Vision Insurance, Dental InsurancePaid Maternity Leave and Paid Paternity LeaveSummer Fridays and Flexible PTOFor temporary full-time employees, benefits eligibility may varyAbout LTKFounded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $5 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 8,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents.Our missionTo empower the world’s premium lifestyle Creators to achieve maximum economic success.Our valuesHere to winCommit to the journeyWork wellCommitment to diversityLTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture. For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.LTK is an Equal Opportunity Employer.