Brand Operations Specialist, Monetization Product Operation
TikTok · New York, United States · 1 mo ago
On-siteManagement$76k–$116k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually we have "Responsibilities About our Team" etc. The posting includes sections: About our Team (description), Responsibilities, Qualifications (Minimum and Preferred), About TikTok, Why Join Us, Diversity & Inclusion, TikTok Accommodation, Job Information (pay transparency). We need to use for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we should only include sections when posting has real specific content. We need to map content to these headings appropriately.
We have:
- About our Team: description of team, role context. Could map to "About the role" maybe. Or "About the team". The allowed headings list includes "About the role". We'll use that.
- Responsibilities: list of bullet points.
- Qualifications: Minimum and Preferred. Could map to "Requirements" or "Qualifications". The allowed headings include "Requirements", "Qualifications", "Skills". We'll likely use "Qualifications" for both minimum and preferred, maybe separate sub-sections? But we only output HTML fragment; we can have
for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we should only include sections when posting has real specific content. We need to map content to these headings appropriately.
We have:
- About our Team: description of team, role context. Could map to "About the role" maybe. Or "About the team". The allowed headings list includes "About the role". We'll use that.
- Responsibilities: list of bullet points.
- Qualifications: Minimum and Preferred. Could map to "Requirements" or "Qualifications". The allowed headings include "Requirements", "Qualifications", "Skills". We'll likely use "Qualifications" for both minimum and preferred, maybe separate sub-sections? But we only output HTML fragment; we can have Qualifications
then include both minimum and preferred as lists.
- Skills: maybe we could extract skills from qualifications? But we already have qualifications; we could also have a Skills section if there is explicit skill list. The posting mentions "Hunger to learn, Customer Centricity, Self-motivation, Attention to detail and ability to influence key stakeholders (internal and external) are all key skills." That's a skills list. Could put under Skills heading.
- Benefits: The posting mentions benefits: medical, dental, vision insurance, 401(k) match, paid parental leave, short/long term disability, life insurance, wellbeing benefits, 10 paid holidays, 10 paid sick days, 17 days Paid Personal Time. Also mention that benefits may vary. So we have specific benefits; we can include Benefits section.
- Pay: The posting includes compensation description: base salary range $76000 - $116000 annually, plus mention of bonuses, RSUs. So we have Pay section.
- Schedule: Not mentioned. No schedule info. So we should not include Schedule.
- Requirements: Could be same as Qualifications; but we already have Qualifications. We could omit Requirements to avoid duplication.
- About the role: we have About our Team description; we can use that.
- Also we have "About TikTok", "Why Join Us", "Diversity & Inclusion", "TikTok Accommodation". Those are not in allowed headings list; we should not create sections for them unless they map to allowed headings. The allowed headings are limited: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we must omit other sections like About TikTok, Why Join Us, Diversity & Inclusion, TikTok Accommodation, Job Information (except Pay and Benefits). However we must preserve ALL substantive information; but we cannot invent headings not allowed. The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples; but likely we should only use those headings. It also says: "IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we need to decide which substantive content fits under those headings.
We have:
- About the role: we have description of team and role context. Good.
- Responsibilities: list.
- Requirements: could be minimum qualifications? But we also have Qualifications heading. Perhaps we can treat Minimum Qualification(s) as Requirements, and Preferred Qualification(s) as Qualifications? Or combine both under Qualifications. The list includes both Requirements and Qualifications as separate possible headings. We could put minimum qualifications under Requirements, and preferred under Qualifications. That would use both headings.
- Skills: we have explicit key skills list: Hunger to learn, Customer Centricity, Self-motivation, Attention to detail and ability to influence key stakeholders. Also maybe other skills like communication, analytical, etc. We'll put those under Skills.
- Benefits: we have benefits list.
- Pay: we have compensation description.
- Schedule: none.
We must not include other sections like About TikTok, Why Join Us, Diversity & Inclusion, TikTok Accommodation. But we need to preserve ALL substantive information. If we omit those sections, we lose that information. However maybe we can incorporate that information into existing allowed sections? For example, "About TikTok" could be considered part of "About the role"? Not really. But maybe we can treat "About TikTok" as part of "About the role" description? The instruction says we should not invent headings; but we can include content under allowed headings even if not exactly matching. For instance, we could put "About TikTok" content under "About the role" as additional paragraph. But that might be mixing. However the instruction: "Prefer a few substantive sections over many thin ones." So we could combine some.
We need to preserve all substantive information; we cannot drop info like About TikTok, Why Join Us, Diversity & Inclusion, TikTok Accommodation. So we need to embed them somewhere.
Potential approach: Use "About the role" to include both team description and company overview (About TikTok) and maybe Why Join Us. Use "Benefits" for benefits. Use "Pay" for compensation. Use "Responsibilities" for responsibilities. Use "Requirements" for minimum qualifications. Use "Qualifications" for preferred qualifications. Use "Skills" for key skills list. That covers all.
We must not include headings with empty content. So we will output:
About the role
About the role
... (team description + About TikTok + Why Join Us maybe)
Responsibilities
- ...
Requirements
- ... (minimum qualifications)
Qualifications
- ... (preferred qualifications)
Skills
- ... (key skills)
Benefits
- ... (benefits list)
Pay
... (compensation description)
We must not include Schedule. Now we need to extract the exact substantive content. Let's parse the posting. First part: "Responsibilities About our Team The Global BrandOps team provides best-in-class end to end managed services support from booking to trafficking Premium Brand (Reservation) Products, driving excellent customer service, revenue and aims to facilitate the transition of these products to Self-Serve. Our teams comprise internal process and product specialists who enable flawless ad campaign executions, ensuring an optimized experience for clients, brand partners, sales teams and our product teams by providing technical and operational expertise by offering best-in-class service and product insights to uplevel platform capabilities for brands of all sizes. Sitting within the Solutions Engineering and Operations division, the role involves close collaboration with in-market sales and product teams within a high-growth environment. Hunger to learn, Customer Centricity, Self-motivation, Attention to detail and ability to influence key stakeholders (internal and external) are all key skills. We're a global team with presence in 17 offices, with regional hubs in London, Chicago & Singapore." That's the "About our Team" paragraph. It also includes the key skills sentence. We'll separate skills later. Now Responsibilities list: - Own the end-to-end setup, trafficking, quality assurance and reporting for reservation campaigns, ensuring campaigns launch accurately and deliver against client expectations. - Monitor campaign delivery acting as a technical campaign manager, troubleshooting, co-ordinating with creative approval teams and generating scheduled & ad-hoc reporting as necessary, all to ensure a high-quality client experience. - Act as a key technical and operational partner to Sales and Client Solutions teams, helping translate complex campaign requirements into simple concepts enabling smooth execution. - Partner with Product and Engineering teams to investigate issues, share market feedback and help improve platform capabilities, workflows and service quality. - Contribute to the rollout of new products, features and operational processes by supporting internal readiness, documentation and training. - Identify opportunities to improve workflows, tooling and ways of working to increase efficiency, quality and scalability across campaign operations. - Create, maintain & distribute clear technical and operational documentation, providing best practices and process guidance to support internal teams and consistent execution. - Work cross-functionally with Sales, Client Solutions, Product, Engineering and regional operations teams to manage dependencies, align priorities and support commercial goals. Now Qualifications: Minimum Qualification(s): - 3 years of ad operations, programmatic or paid social buyer experience, and/or technical client service experience - Hands-on experience managing campaigns across reservation or auction-based media-buying platforms - Strong understanding of campaign setup, Quality Assurance (QA), delivery monitoring, reporting fundamentals & proactive troubleshooting; problem solving & escalation methodology - Ability to turn data into clear insights and practical recommendations - Experience working with 3rd party measurement partners (IAS, DV, DCM, MOAT) - Strong verbal and written communication skills; able to explain technical/operational language to non-technical stakeholders - Proactive attitude with attention to detail, excellent project management, organizational, and analytical skills & with the skill to manage multiple priorities Preferred Qualification(s): - Strong familiarity with digital video and paid media advertising campaigns - Experience working closely with Sales, Client Solutions, Product or other cross-functional commercial teams, with an ability to evidence communication skills. - Experience supporting product launches, change management or new market/process rollouts - Ambitious and eager to learn, with a strong desire to grow, take on new challenges and continuously develop. - Resilient and adaptable, with the ability to work effectively through change and help support evolving processes, priorities and ways of working. Now About TikTok: "TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo." Why Join Us: "Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us." Diversity & Inclusion: "TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too." TikTok Accommodation: "TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request" Job Information (Pay Transparency): Compensation Description (Annually) The base salary range for this position in the selected city is $76000 - $1160