Brand Experience Manager

Location: Dunbridge, OH Position Summary The Brand Experience Manager leads the development, execution, and governance of the Tranquility, Pillow Paws, and PBE brands across all customer touchpoints. This role is responsible for ensuring brand consistency, creative excellence, digital experiences, marketing operations, and execution standards that strengthen brand equity and support commercial growth. What You'll Do Brand Standards & Governance Own brand standards, governance, and execution across the Tranquility, Pillow Paws, and PBE brands to ensure a consistent and compelling customer experienceMonitor brand performance and customer experience across channels, identifying opportunities to strengthen brand perception, engagement, and effectiveness Creative & Marketing Execution Lead creative, web, content production, agency, and marketing operations resources to deliver high-quality marketing assets, campaigns, and customer-facing experiencesOversee marketing execution, including project management, trade shows, events, promotional programs, and branded materials to ensure timely, effective deliveryDevelop and continuously improve processes, workflows, and quality standards that increase team efficiency, execution speed, and brand consistencyPartner with Audience Strategy, Product Marketing, Ecommerce, and Communications teams to translate growth strategies into impactful customer experiences Communications & Public Relations Lead public relations, media outreach, and brand reputation initiatives that strengthen awareness, credibility, and thought leadership across key audiences Performance & Team Leadership Establish and track communication, creative, web, and brand experience KPIs, using performance data and customer insights to continuously improve effectiveness and business impactLead and develop a high-performing team while managing agency relationships and external partners to maximize marketing impact What You Bring Bachelor's degree in marketing, communications, graphic design, business, or a related field7+ years of progressive marketing, brand management, creative, communications, or marketing operations experienceExperience leading cross-functional marketing projects from concept through executionDemonstrated success managing creative development, digital experiences, agency relationships, and marketing programsStrong understanding of brand strategy, visual identity systems, and customer experience principlesExperience managing multiple priorities, timelines, budgets, and stakeholders in a fast-paced environmentExcellent communication, collaboration, and organizational skills with the ability to influence across functionsExperience leading and developing marketing, creative, or project-based teams preferredExperience within healthcare, consumer products, manufacturing, ecommerce, or regulated industries preferredExperience managing website strategy, digital content, and user experience initiatives preferredFamiliarity with marketing automation, CRM platforms, project management tools, and marketing analytics a plusExperience planning and executing trade shows, events, and customer-facing marketing programs a plusExperience working with external agencies, designers, developers, photographers, and production partners a plus Join a Team That Changes Lives Principle Business Enterprises, Inc. (PBE) is a family-run, value-driven organization with a deep commitment to improving lives. With over 60 years of service to the healthcare field and more than 30 years as a pioneer in incontinence and moisture management solutions, we're proud of the impact our products and people make every day. We offer excellent health benefits including free access to onsite and local health clinics, paid personal and vacation time, an annual profit-sharing bonus, a 401k plan with company match, company-paid disability and life insurance, and more. We foster a supportive environment where safety, quality, teamwork, and continuous improvement come first. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. We are an equal opportunity employer and are committed to non-discrimination in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. As a federal contractor, PBE complies with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act. Veterans and individuals with disabilities are encouraged to apply. Reasonable accommodations are available throughout the application and hiring process.