Brand and Design Supervisor

About the role

The Communications department at Metro is seeking a brand and design supervisor to lead the department's marketing, brand, design, and social media functions. This role oversees a team responsible for Metro’s centralized design services, social media strategy, and marketing strategy.

Responsibilities

• Provide leadership over Metro’s marketing, brand, design, and social media functions.
• Hire, promote, assign work, support professional development, evaluate performance and performance manage all direct reports.
• Manage team workflow and assignments; facilitate cross-team coordination on deliverables requiring expertise not held within the team.
• Serve on the communications department’s leadership team, supporting work on team culture, staff engagement, department visioning, strategic planning, cross-department governance, and Metro’s overall communications strategy.
• Oversee the development of brand assets, centralized marketing and social media strategies, serving as an individual contributor as needed.
• Manage the brand and design budget, including the allocation of funds to shared digital marketing strategies, contracting and design services, as well as centrally created printed materials and branded items used for community outreach.
• Support department-level reporting, evaluation, and continuous improvement processes around customer service and the central tools, resources, and strategies that the brand and design team provides.
• Consult on storyline marketing and social media strategies and plans, helping to ensure alignment with Metro’s overall strategy and best practices.
• Review/approve design deliverables as needed for alignment with visual identity.
• Manage on-call contracts that are used across the organization to purchase uniforms, branded items, and create printed materials and signage.
• Lead solicitation processes in collaboration with procurement and other subject matter experts.

Requirements

Minimum Qualifications:

• Bachelor's degree in the assigned program area.
• Four years progressively responsible experience in a similar role, or
• Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.

If this statement is true for you, then you may be ineligible to apply. If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

Qualifications

• Strong interpersonal communications skills.
• Ability to see challenges as problems to solve, not barriers to action.
• Knowledge of brand management principles.
• Knowledge of, and ability to stay up to date on, general best practices in social media, marketing, and graphic design and how they are applied to strategies, standards, and approaches.
• General knowledge of project management and change management principles and best practices.
• Skilled in collaboration, problem solving, and conflict resolution, and coaching employees in these areas.
• Ability to assess and balance strategic needs alongside internal services requests, creating the best outcome for internal stakeholders and for Metro.
• Skilled in workflow management and resource allocation planning while still maintaining flexibility to respond to urgent or unanticipated requests.
• Skilled in systems thinking and identifying opportunities for streamlining or clarifying processes, creating efficiencies, and ensuring clear communication with stakeholders.
• Knowledge of and/or ability to learn principles and best practices around inclusive communications, including accessible content, plain language, translation/transcreation, and culturally specific marketing.

Benefits

Compensation, Benefits & Representation:

• The full-salary range for this position is step 1: $108,864.39 to step 7: $145,888.85 annually.
• This position is not eligible for overtime and is not represented by a union.
• Classification: Program Supervisor II.

Screening and Evaluation

The application packet consists of the following required documents:

• A completed online application.

We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications.
• In-depth evaluation of application materials to identify the most qualified candidates.
• Consideration of top candidates/interviews.
• Reference check.

Equal Employment Opportunity

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop, and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.