Brand Ambassador - Seasonal

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This role offers an opportunity to provide exceptional customer service, contribute to sales goals, and grow into leadership positions within the company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and utilize sales objectives and key performance indicators (KPIs) to meet or exceed targets.
• Collaborate with the team to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
• Utilize the Polo Connect program to connect with customers and enhance their shopping experience.
• Demonstrate passion and knowledge of fashion and styling, educating customers on available programs, initiatives, and resources.
• Assist customers in the fitting rooms with sizing and maintaining store standards.
• Maintain store visual standards and adhere to company guidelines.
• Support operational activities such as floor sets, replenishment, and other tasks as needed.
• Participate in company trainings and provide feedback to management on product feedback, category opportunities, or needs.
• Balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience remains the top priority.
• Work flexible schedules, including days, evenings, weekends, overnight shifts, and travel (as required).

Requirements

• Preferred retail experience or similar industry experience in a complex, high-volume, or high-profile environment.
• Effective communication skills, both verbal and written.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work with chemicals, lift up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for extended periods.
• Flexible availability to meet the needs of the business, including day, evening, weekend, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and colleagues.

Qualifications

• Passion for fashion and a strong understanding of current trends.
• Excellent interpersonal and communication skills.
• Team-oriented and able to collaborate effectively with colleagues.
• Positive attitude and willingness to learn and adapt to new challenges.

Skills

• Customer service skills
• Sales and customer relationship management
• Communication and interpersonal skills
• Flexibility and adaptability

Benefits

At Ralph Lauren, we offer competitive compensation packages, comprehensive benefits, and opportunities for growth and development. Our benefits package includes health insurance, retirement plans, paid time off, and more.

Pay

Competitive hourly rate based on experience and qualifications.

Schedule

Flexible schedule to accommodate business needs, including days, evenings, weekends, overnight shifts, and travel (as required).