Brand Ambassador, IT Solutions Architect (Remote/Chat)

About the role

We are seeking elite IT Brand Ambassadors to represent CDW.com, providing high-skill, "white-glove" interactions that complete the digital buying experience. This is not a traditional chat support role. Our Brand Ambassadors act as trusted technology advisors, helping customers navigate complex IT questions and identify the right solutions for their needs. When customers initiate chat on CDW.com, they are looking for expert guidance, not just answers.

Responsibilities

• IT Consultation: Provide expert recommendations across enterprise hardware, infrastructure, and IT solutions.
• White-Glove Customer Experience: Deliver a premium support experience that prioritizes value, empathy, and technical expertise in every interaction.
• Build Customer Loyalty: Create memorable interactions that deliver successful outcomes, and encourage continued engagement with CDW.
• Product Advocacy: Confidently represent CDW's portfolio and navigate product comparisons.
• Value-Driven Conversations: Use consultative communication to uncover needs and guide customers towards the right outcomes.

Requirements

• 5+ years of IT industry experience.
• Background in large-scale corporate, healthcare, or institutional IT is highly beneficial.
• Deep familiarity with top OS environments (Windows, macOS, Linux) and major hardware brands (Dell, HP, Cisco, Apple).
• Exceptional ability to clearly communicate warmth and expertise through written conversations.
• Ability to manage multiple concurrent conversations with professionalism and accuracy.

Tech Requirements

• Desktop or laptop (mobile/tablets not supported).
• Stable high-speed internet (10mbps+) and reliable audio capability.

You Are Motivated By

• Hustle: You inspire others to work as hard as you. You will find a way, no matter how hard the task is.
• Ownership: You have an owner/builder mentality. You care about what you deliver and own your mistakes.
• Proactivity: You don't wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve.
• Excellence: You set a high bar and surpass expectations. You hit your goals and ask for more.
• Humility: You are not above any task in the organization and are willing to drop what you're doing to help a teammate.

What you can expect from us

Capacity team members enjoy the opportunity and benefits of working at an artificial intelligence startup, but with leaders who've worked at places like Apple, Ebay, Visa, Answers.com, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.

Pay

• Rate: $18–$22 per hour.
• Employment as a 1099 independent contractor with weekly payouts.
• Performance-based incentive rewards.