Brand Ambassador - Dallas

Job Responsibilities

• Drive sales through professional and courteous client interactions.
• Handle all inbound calls and greet all customers in a timely, professional, and engaging manner.
• Comfort with outbound calls to continue client relationships.
• Provide written responses to customers’ inquiries via email, chat, and social media, meeting our service expectations in each conversation.
• Process merchandise orders initiated by phone and/or website; this will involve a great deal of data entry.
• Stay abreast of launches, campaigns, and internal processes to answer a wide variety of customer inquiries, including product availability, characteristics, service, and all other inquiries.
• Partner with VCA Boutique network with sales referrals and other client requests to ensure the highest level of client experience.
• Aid with special projects, as needed (i.e. testing, initiatives supporting CRC operations, boutique network, outbound clienteling initiatives, etc.).

Client Relationship Management

• Consistently seek new product knowledge to act as an expert for the Maison.
• Cultivate new and existing client relationships through exceptional service; developing a clienteling plan for their clients and prospects.
• Consistently and accurately capture client data for relationship building, effectively utilizing the tools that are available.
• Build lasting relationships with customers by delivering first call resolution and taking ownership of every scenario.

Sales Achievement

• Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales and gain understanding of client needs and motivations.
• Act as a referent and provide recommendations for an exceptional client experience.

Qualifications

• Education: Bachelor’s degree preferred but not required, especially in Fashion, Retail or related field.
• Required Experience: 3+ years in contact center/customer service environment/retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Technical Skills/Abilities: Experience in eCommerce, luxury retail sector preferred (Fashion, Jewelry, etc.), must display a high level of maturity, poise, and sound business judgement to work with luxury and exceptionally demanding clients, ability to quickly absorb extensive information on our brands’ history, product offerings and communications/advertising program, technology confidence and technical agility to learn and use multiple applications and systems, ability to multi-task on a daily basis between those tools, proficiency with Microsoft Office, experience using Salesforce, CRM, or other comparable email and chat management tools a plus.
• Additional Preferred Abilities: Include- SAP knowledge, social media experience, comfort with virtual and video-based client interactions and sales, cultural intelligence and languages a plus, knowledge of high-end jewelry, timepieces, and gemstones, personal skills flexible and availability to work within the hours of operation: Monday thru Friday (9am-9pm EST), Saturdays and Sundays (9am-6pm EST), hours subject to change, flexibility to work holidays, ability to travel as required, excellent verbal and written communication skills, computer literacy keyboarding skills of at least 50wpm, client-focused, a passion to assist, whether with clients, internal partners, developing teams, developing, promoting, and communicating empathy for clients and partners, strong understanding of formal and informal etiquette and manners, organized and efficient for day-to-day operations, self-sufficient, proactive, and positive attitude towards colleagues and clients; team player.

Benefits

• Richemont offers a generous compensation and benefits package for eligible employees.