Brand Ambassador

About the role

Brand Ambassadors have a customer-first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer’s expectations. Success is achieved by being a team player who is customer focused, curious, resourceful, and exemplifies inclusivity. Brand Ambassadors serve as the entry point for future leadership roles within Ralph Lauren, where you can begin to write your next great chapter.

Responsibilities

• Provide excellent customer service with a customer-first mindset.
• Understand sales objectives and consistently meet or exceed individual KPIs (e.g., SPH, data capture) using key tools and resources to drive performance.
• Contribute to monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all brand policies and procedures.
• Connect customers through the Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling; educate customers on all programs, initiatives, resources, and offerings available.
• Provide customer service in fitting rooms, assisting with sizing and maintaining store standards.
• Maintain store standards, policies, and processes on the sales floor and back of house.
• Complete all opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and related tasks.
• Participate in company trainings including compliance, product, process, talent development, and company initiatives.
• Balance tasks while prioritizing the Ralph Lauren customer experience to ensure the customer is always the priority.
• Provide management with feedback on product feedback, category opportunities, or needs.
• Maintain store visual standards using visual techniques and company guidelines.
• Support a professional and positive work environment; champion company core values and uphold company policies.
• Collaborate with colleagues to contribute to a cohesive and inclusive team environment.

Requirements

• Retail experience or similar industry experience in a complex, high-volume, or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals.
• Ability to lift and/or climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and may include overnight shifts and travel as required.
• Ability to build and maintain positive working relationships with customers, management, and coworkers.