Brand Ambassador

Key Responsibilities and Characteristics

• Interact with the public with a positive attitude and help guests have a memorable experience in a professional manner.
• Track engagement metrics and report back to Management immediately following the event.
• Keep the activation area free of clutter and surfaces clean.
• Maintain strong communication and interpersonal skills.
• Represent the brand and industry in a professional manner.
• Ability to work independently and as part of a team.
• Maintain reliability, organization, and attention to detail.
• Previous brand ambassador, sales, marketing, or customer service experience is a plus.
• Willingness to occasionally travel.

General Support

• Assist with on-site setup, operation, and teardown of event elements.
• Provide logistical support during events.
• Follow instructions from Management to complete tasks efficiently and to standard.

Physical and Logistical Support

• Perform hands-on tasks requiring physical effort.
• Absorb and move equipment, materials, or other resources.
• Ensure tools, materials, or equipment are staged and ready for use.

Administrative and Coordination Assistance

• Maintain basic records.
• Provide updates on task progress and completion.
• Support team communication.

Learning and Skill Development

• Participate in training or hands-on learning opportunities.
• Shadow experienced team members.
• Demonstrate a willingness to take on new challenges and improve performance over time.

Safety and Compliance

• Adhere to all safety protocols and use personal protective equipment (PPE) as required.
• Report hazards, incidents, or equipment malfunctions to leadership promptly.

Other Duties as Assigned

• Report updates on task progress and seek clarification when necessary.
• Report any challenges, delays, or incidents encountered during operations.
• Collaborate with other Assistants and team members.
• Contribute to a positive and supportive work environment through professionalism and teamwork.
• Represent the company’s values of reliability, quality, and teamwork in all activities.
• Support the success of projects or operations through diligence and proactive effort.

Reporting and Accountability

• To the Management: Provide updates on task progress and seek clarification when necessary to ensure accuracy. Report any challenges, delays, or incidents encountered during operations.
• To Peers and Team Members: Collaborate with other Assistants and team members to complete tasks efficiently.
• To the Organization: Represent the company’s values of reliability, quality, and teamwork in all activities. Support the success of projects or operations through diligence and proactive effort.

Project Role and Expectations

• Assist with the execution of project-related tasks.
• Follow instructions from team leadership to ensure tasks are completed on time and to standard.
• Contribute to on-site organization and readiness by ensuring materials are properly handled and stored.

Operational Role and Expectations

• Support daily operational workflows by performing assigned tasks.
• Aid in the transport, setup, or breakdown of materials and equipment for operational needs.
• Maintain an organized workspace and contribute to operational efficiency through reliable effort.
• Occasionally transition into a customer-facing role to resolve inquiries or provide direct assistance to attendees, as needed.

Company Expectations/Deliverables

• Perform assigned tasks with diligence, reliability, and adherence to standards.
• Contribute to team success by maintaining a positive attitude and willingness to assist wherever needed.
• Demonstrate a commitment to learning and growth within the organization.

Competencies (Knowledge, Skills, and Abilities)

• Verbal and Written Communication
• Organization
• Efficient and Diligent
• Customer Service Orientation
• Adaptability
• Time Management
• Attention to Detail
• Collaboration/Teamwork
• Problem Solving

Physical Demands and Work Environment

• Sit, stand, and walk for extended periods of time.
• Work outside in extreme weather conditions for extended periods of time.
• Use a computer with keyboard, telephone or handheld mobile device for extended periods of time, and office machinery as needed.
• Lift, push, pull, and carry up to 50 pounds, including event equipment such as tables, chairs, linens, audio, video, lighting, etc.
• Read, see, hear, and speak English.
• Be able to independently travel to off-site locations.
• May be required to safely operate a scissor lift with certification.

Workdays and Shifts

• This is a part-time position.
• Willing to work a flexible schedule that may include long hours and irregular times, including weekends, nights, and some holidays.

Education, Certification(s), and/or License(s) Required

• Associate’s degree or Bachelor’s degree in hospitality, fine arts, art history, events or related field preferred.
• Valid driver’s license.
• Ability to obtain scissor lift and forklift certification if not already certified.
• Ability to obtain DOT Med card if not already in possession.
• In accordance with certain event requirements, Child Protection Clearances may be required.

Other Requirements

• Must be at least 18 years old.
• Entry-level position requiring minimal experience, though prior exposure to event production, brand ambassador, sales, marketing, or customer service experience is a plus.
• Demonstrates reliability, a strong work ethic, and eagerness to learn.