Branch Specialist - Fayetteville, NC

About the role

Whether you come from a background in customer service, hospitality, office administration, or sales, you can be successful in this role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!

Responsibilities

• Supporting daily office operations by helping with facility needs, vendor coordination, building upkeep, mail, and office organization.
• Delivering top-notch customer service by responding quickly and professionally to borrower questions through phone and email.
• Connecting with borrowers to gather financial and credit information and helping move their loan journey forward.
• Running borrower credit information through our online approval system and helping determine next steps in the process.
• Keeping borrowers informed about documentation needs, including income, asset, and other loan-related information.
• Cooking up office events, meetings, birthday and thank you cards, and lunch and learns to help create a positive office culture.
• Creating and maintaining communication materials like flyers, mailers, and other office communications.
• Pitching in wherever needed to help foster a supportive and collaborative team culture.

Requirements

• Genuinely enjoy helping people and know how to create a positive experience through exceptional customer service.
• Fast-paced, results-driven environments energize you, and you know how to stay organized when juggling multiple priorities.
• Thrives in highly collaborative environments and enjoys working closely with co-workers to accomplish goals.
• Attention to detail is one of your strengths, and you take pride in getting things right.
• Strong communicator who can connect clearly and professionally through both written and verbal communication.
• Brought a strong work ethic and consistently show up ready to contribute and support the team.
• Previous customer service experience is a plus, especially if you’ve worked directly with customers in a fast-moving environment.
• Comfortable using everyday computer technology and online systems in an internet-based company.
• Either already NMLS licensed or excited to become licensed once you join the team.
• Show up consistently and can be counted on to get the job done.

Qualifications

• Passionate and driven to make a difference.
• Ready to bring your unique perspective and skills to the team.

Skills

• Customer service skills
• Organizational skills
• Communication skills
• Collaborative teamwork
• Attention to detail
• Computer literacy

Benefits

• Opportunities for growth and development within the company.
• Work in a fast-paced, supportive, and collaborative environment.
• Helping Veterans and military families achieve their dreams of homeownership.

Pay

We offer competitive compensation packages tailored to individual performance and qualifications.

Schedule

The schedule is flexible and designed to accommodate the needs of our employees and clients.

About Us

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity, and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.