Branch Services Manager - Queen Anne

About the role

Mechanics Bank is seeking a Branch Services Manager to lead and manage a Retail Branch. The role involves overseeing day-to-day operations, customer service, and employee development.

Responsibilities

• Manages and provides leadership to branch employees.
• Leads daily huddles and regular branch meetings.
• Coaches staff for improved performance, conducts performance reviews, and develops individual performance goals.
• Hires and develops quality staff ensuring proper skills and staffing levels to ensure the highest level of customer service.
• Quickly resolves issues of non-performance delivering disciplinary actions including termination.
• Manages a Retail Branch office and is responsible for overall performance including achievement of production and service goals.
• Develops and implements strategies to achieve objectives.
• Drives team performance to achieve goals through huddles, meetings, coaching, direction and leading by example.
• Develops and executes branch strategic plan including customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness.
• Manages budgeting and forecasting for the branch.
• Manages compliance and operations functions of a Retail Branch.
• Sets priorities for branch operations, identifies and analyzes operating issues, solves operational issues and provides input for improvement in processes and procedures.
• Administers monthly, quarterly and annual self-audit checklist, reviews, approves daily reports, and verifies cash-on-hand balances.
• Ensures adherence to bank policies, legal regulations, and procedures to minimize risk.
• Maintains branch security by coaching and training staff in security procedures.
• Ensures controls are maintained over items such as keys and combinations, and cash and transactional limits.
• Learns and leads the implementation of new programs, products and processes within the branch.
• Identifies emerging issues and trends to inform decision making.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Reviews customer transactions for red flags and fraudulent items.
• Maintains an awareness of criminal scams used against banking customers.
• Reviews account completely prior to performing overrides.
• Schedules staff to ensure appropriate lobby coverage.
• Provides comprehensive deposit services to individuals, fiduciary, and small businesses in a Retail branch.
• Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.
• Safeguards customer information and ensures compliance with bank policies and procedures.
• Assists customers with account maintenance, online banking, mobile banking, and other complex account issues.
• Schedules and performs routine teller transactions, wire transfers, and works directly with customers.
• Accepts, verifies, and processes basic to more complex customer transactions.
• Maintains an awareness of criminal scams used against banking customers.
• Reviews account completely prior to performing overrides.
• Schedules and performs routine teller transactions, wire transfers, and works directly with customers.
• Accepts, verifies, and processes basic to more complex customer transactions.
• May provide remote approvals to staff at other branch locations.
• Assists at other branches as needed.

Qualifications

• High School Diploma or GED required.
• Additional experience may be considered in lieu of degree.
• Minimum of 5 years of banking experience with an emphasis in operations.
• Minimum of 2 years of management experience.
• Excellent interpersonal skills; successful experience managing and leading people.
• Thorough knowledge and skills related to standard banking services and products and banking internal operating policies and procedures.
• Knowledge of small business and consumer credit principles and practices.
• Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.
• Excellent interpersonal skills; successful experience managing and leading people.
• Considered a customer service role model.
• Ability to effectively introduce and sell Bank products and services.
• Ability to communicate effectively with customers and staff from a variety of backgrounds.
• Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.
• Knowledge of current applicable federal and state banking regulations.
• Subject-matter expert with regards to small business structures, operational requirements, regulatory and financial issues.
• The ability to analyze and apply the consumer and small business banking needs with specific Bank services and products.

Skills

• Strong leadership and management skills.
• Excellent interpersonal and communication skills.
• Customer service orientation.
• Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.
• Knowledge of current applicable federal and state banking regulations.
• Subject-matter expert with regards to small business structures, operational requirements, regulatory and financial issues.
• The ability to analyze and apply the consumer and small business banking needs with specific Bank services and products.

Benefits

Comprehensive employee benefits program including medical, prescription, dental, and vision coverage, life insurance, AD&D, and disability benefits, health savings account with employer contribution, healthcare and dependent care flexible spending accounts, and commuter/parking benefit, 401(k) and Roth 401(k) with company contribution, 529 education savings plan, tuition reimbursement program and student loan assistance program, supplemental health plans, voluntary legal and identity theft services, 11 paid holidays, paid sick days, up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year, free personal checking and savings account, discounted rates on primary residence loan with $0 origination fees (restrictions apply).

Pay

$80,168.40 - $139,730 annually AIP Bonus up to 10%

Schedule

0-10% travel