Branch Service Supervisor - Longwood

Financial Freedom Happens Here – and it starts with YOU. At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. As a Member Services Manager at our Longwood branch, you’ll lead and develop a team of frontline Member Service Representatives (MSRs), ensuring exceptional service, smooth operations, and consistent delivery of “The FAIRWINDS Way.” This role is ideal for someone who thrives in a leadership capacity and is passionate about empowering both members and teammates.

Responsibilities

• Serve as the team lead for all teller line functions, including scheduling, performance monitoring, and on-the-job training
• Act as the Manager on Duty in the absence of the Branch or Assistant Branch Manager, handling opening/closing responsibilities and end-of-day balancing
• Oversee daily operations of the teller line and serve as the first point of contact for operational inquiries
• Execute coaching and development activities to help team members meet or exceed performance expectations
• Utilize cross-selling and relationship-building strategies to recommend FAIRWINDS products and services tailored to member needs
• Serve as the primary custodian of credit union assets, perform internal control procedures, and assist with or serve as ATM custodian
• Support members with account inquiries, service needs, and transaction assistance
• Process teller transactions, maintain a cash drawer, and provide services including money orders, official checks, savings bonds, and safe deposit boxes
• Live and model