Branch Service Specialist - Camas

Responsibilities

• Welcoming members and nonmembers with eye contact, a warm greeting, and a call to name.
• Ensuring members' needs are met and providing appreciative closing remarks.
• Managing the lobby area, including running the Front Desk when needed.
• Assisting members with various transactions such as courtesy signings, fraud prevention, account maintenance, notarization, etc.
• Listening to members' needs, identifying potential cross-sell opportunities, and referring to appropriate staff members.
• Staying updated on financial services and tools to assist members effectively.
• Performing teller transactions, maintaining cash drawer, and balancing within credit union guidelines.
• Completing any additional duties assigned by the Branch Management Team.

Requirements

• A minimum of 1-2 years of experience in a financial institution, retail sales, or customer service position involving cash handling.
• A high school diploma or equivalent.
• Bilingual skills are a plus.

Qualifications

• Demonstrated knowledge and experience operating systems.
• Strong interpersonal communication skills and ability to give exceptional member service.
• Effective teamwork and the ability to prioritize tasks independently.
• The ability to be self-directed and work under limited supervision.

Skills

• Knowledge of financial services and tools.
• Ability to manage multiple tasks simultaneously.
• Self-motivation and initiative to learn and utilize available resources.

Benefits

• Comprehensive health coverage (medical, dental, vision).
• Generous paid time off and company holidays.
• 401(k) with employer match.
• Profit sharing opportunities.
• Tuition reimbursement.
• Paid volunteer time.