Branch Service Manager | New Braunfels, TX

Key Responsibilities

• Partner with the Branch Manager to oversee daily operations, sales, and service activities, ensuring alignment with business goals and a high-quality customer experience
• Support recruitment, hiring, onboarding, performance management, and employee relations, including coaching and disciplinary actions
• Train, mentor, and motivate team members to achieve sales targets through effective promotion of bank products and services
• Manage staff scheduling, workflow, and coverage to maximize efficiency and productivity
• Monitor and analyze sales, production, and performance metrics to drive results and continuous improvement
• Resolve complex customer and employee issues, including escalations, complaints, and service disputes
• Ensure compliance with all banking regulations, policies, and procedures, including audit preparation and risk management practices
• Average approval of transactions, perform overrides, and investigate operational issues, including fraud or loss, within authority limits
• Support day-to-day branch operations, including client transactions, cross-functional collaboration, and achieving short- and long-term goals

Required Qualifications

• High school diploma or equivalent required
• Minimum of 4 years of experience in banking or financial services, including at least 2 years in a supervisory or managerial capacity
• Strong knowledge of lending processes, including underwriting, loan origination, and documentation
• Proven leadership ability to coach, motivate, and develop team members
• Excellent customer service skills with a track record of building lasting client relationships
• Proficiency in financial management, sales strategies, and banking products/services
• Working knowledge of banking regulations, compliance requirements, and industry best practices
• Strong problem-solving and decision-making skills aligned with business objectives
• Effective communication and interpersonal skills for engaging customers, staff, and leadership
• Highly organized with strong attention to detail; able to multitask and perform in fast-paced environments
• Familiarity with core banking systems and branch operations
• Ability to obtain and maintain Nationwide Mortgage Licensing System (NMLS) registration in compliance with the SAFE Act

Work Schedule

Monday–Friday, 8:30 AM – 5:30 PM
Saturday, 8:30 AM – 1:30 PM

Employee Benefits

• Medical, Dental, and Vision Insurance (effective day one)
• Mental health support, including coaching and therapy
• Life and disability insurance
• Paid parental leave and adoption assistance
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) with company match and profit sharing
• Paid Time Off (PTO), paid training, and 11 paid Federal holidays
• Tuition reimbursement
• Competitive compensation based on experience