Branch Service Manager- La Mesa, San Diego

About the role

The Branch Service Manager role at California Bank & Trust is responsible for managing the branch service, sales, and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager. The role involves interviewing, selecting, hiring, and training employees, providing leadership and training for the sale and referral of bank products and services, and resolving client service issues.

Responsibilities

• Interviewing, selecting, hiring, and training employees
• Providing leadership and training for the sale and referral of bank products and services
• Resolving and responding to client service issues, complex client complaints and questions
• Directing the work of managed employees
• Maintaining production or sales records for use in supervision and/or performance management of employees
• Appraising employee productivity and efficiency
• Recommending promotions or other changes in employee status, handling employee complaints and grievances, and disciplining employees
• Maintaining compliance with safety and security protocols
• Implementing management procedures and operating practices
• Monitoring and ensuring compliance with policy and the company's risk appetite
• Processing cash transactions and performing other customer service and sales duties within the branch/business center as needed

Requirements

• A high school diploma and 4+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience
• Considerable working knowledge of the banking industry, processes, procedures, regulations and products
• Knowledge of lending process and procedures
• Strong customer service, relationships building, sales and management skills
• Experienced in handling various client concerns and problems
• Good communication skills, both verbal and written
• Knowledge of computer programs, i.e. word processing, spreadsheets etc.
• Ability to set and maintain high quality work standards
• Ability to lead a group
• Ability to deal effectively with people in various job capacities
• Excellent problem solving and communication skills

Qualifications

• High school diploma
• 4+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience
• Considerable working knowledge of the banking industry, processes, procedures, regulations and products
• Knowledge of lending process and procedures
• Strong customer service, relationships building, sales and management skills
• Experienced in handling various client concerns and problems
• Good communication skills, both verbal and written
• Knowledge of computer programs, i.e. word processing, spreadsheets etc.
• Ability to set and maintain high quality work standards
• Ability to lead a group
• Ability to deal effectively with people in various job capacities
• Excellent problem solving and communication skills