Branch Sales Manager

Job Responsibility

• Communicate the Company’s vision and strategies to all team members.
• Establish and communicate division goals and objectives.
• Manage financial goals.
• Use analytics to assess ways to improve financial position.
• Review operational standing of assigned branch to identify areas of opportunity for increased profit margin.
• Provide training and guidance in all aspects of operations and sales leadership in conjunction with Division Director.
• Avoid gaps in training of procedures outlining banking, collections, audits, and other company policies and standards.
• Ensure compliance with federal, state, and local law, as well as guide assigned branch teams in conjunction with Operational Quality Specialists on identifying and mitigating compliance concerns.
• Delegate tasks and responsibilities to appropriate team members.
• Maintain the Advance America appearance standards and maintenance requirements for the branch.

Marketing

• Conduct and train competitive market analysis and develop strategies to increase total market share and active customer accounts.
• Work with DDO, Field Marketing Manager, and Corporate Marketing to maintain on-going marketing campaigns for the branch.

Leadership

• Recognize, train, and develop skills and abilities of the branch team members in order to achieve objectives and provide effective leadership.
• Responsible for growth and development as well as recruiting, coaching, evaluating branch team.
• Collaborate with Division Director to help build a healthy, strong, future-facing branch.

Relationship Building / Customer Experience

• Build strong relationships with current and prospective customers, in person, in the market and over the phone.
• Monitor and measure customer satisfaction.
• Take the lead on case management for delinquent accounts.

Compliance

• Work with DDO to ensure that all federal, state, and local laws are followed including company best practices and policies.
• Collaborate with Operational Quality Specialists to observe and detect potential risks for non-compliance.

Training

• Provide training and guidance in all aspects of operations, marketing and customer experience.
• Instruct the branch on company procedures, policies, practices, and computer systems.
• Absorb and validate understanding of Customer Choice - One Company/One Customer and the overall Omni channel experience.
• Lead by example in a hands-on and approachable manner.
• Recognize and develop skills/abilities of assigned branch in order to meet branch, division, and Company objectives.

Education and Experience

• High School Diploma or equivalent required; some college preferred.
• Two years of prior management experience preferred.

Knowledge Required

• Management experience with exemplary results solving customer and operational issues, as well as successful P&L management.
• Two years of leadership experience, including sales leadership.
• Ability to coach and develop others.
• Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.
• Ability to develop and maintain business relationships at all levels of the organization, both internally and externally.
• Strong working knowledge of Microsoft Word and Excel is required.

Physical Requirements

• Standing/sitting for long periods of time.
• Walking, including extended distances.
• Bending.
• Squatting.
• Kneeling.
• Pushing/pulling.
• Reaching.
• Twisting.
• Frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.
• Driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division.
• Exposure to outdoors limited to elements that the ordinary person would be exposed to at that time.
• Typing.
• Ability to travel to be physically present at and to complete the physical requirements.
• Housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals).

Competencies

• Sales and Customer Excellence-Branch Results and Accountability.
• Branch Leadership, Coaching and Development.
• Branch Adaptability and Growth Mindset.
• Branch Digital and Future Readiness.
• Branch Travel.