Branch Sales Leader - Louisville Market

About the Role

Branch Sales Leaders are instrumental in launching, managing, and growing a local market; providing accessibility solutions to individuals with limited mobility. In year one, Senior Sales Consultants will be responsible for sales and for supervision of a team of one to two Mobility Technicians. This includes leading the team to earn 5-star customer experience reviews, through consultative in-home sales appointments, timely installation of new equipment, and responsive service for maintenance and repairs.

This position has the potential to progress into a General Manager or continue as a Sales Consultant, after the branch achieves $85K/month for 3 consecutive months. The track this role takes will depend on the overall success of the branch, and on the preference of the Sales Consultant. If the role progresses to a GM track, overall operational responsibilities will shift to the Senior Sales Consultant.

First Year Responsibilities

Sales & Marketing Responsibilities:

• Achieve sales goals for number of appointments, conversation rate and total sales revenue.
• Timely completion of estimates and contracts with a clear product solution and scope of work.
• With Shared Services support, lead your team in relationship development with community and patient referral sources, holding in-services, and hosting events to promote in-home mobility products.

Operations Responsibilities:

• In the Senior Sales Consultant's first year, they will receive extra support operational support from the Shared Services team and their division; especially as it relates to lead gen, recruitment, order close out, inventory management.
• Review each sale and project to confirm quality standards of product, installation and customer satisfaction.
• Local vendor management – find and develop relationships with local and regional subcontractors/vendors as needed.
• Point of Escalation – respond to and resolve escalated situations with customers, systems, and processes.
• Ensure timely response and completion of all service calls.

Leadership Responsibilities:

• Hire, train and develop team to achieve goals and exceed customer and referral partner expectations.
• Achieve revenue targets and manage costs to a budget on a monthly, quarterly, and yearly basis, ensuring net profit goals are met.
• Scale and grow the local market.
• Communicate, educate and ensure team compliance with laws, regulatory agencies, and company policies.

KPIs

• Generate $850K annual revenue year one and lead your team to generate $1.9M in year 2.
• New Sales in accordance with LFE start up model
• E2S conversion: >40%
• ASP: >$6,000
• Non digital lead gen: personally create 5% of the total leads
• Customer reviews: >10% of all completed transactions should generate a review

Required Industry Experience, Skills, and Travel

• Residential Durable Medical Equipment (DME) or Home Medical Equipment (HME) industry experience required (B2C).
• Proven experience as a successful Sales producer and manager.
• Strong interpersonal skills and the ability to lead and develop a team.
• Excellent spoken and written communication skills, presentation skills, and project management skills.
• Excellent decision-making skills.
• Financial acumen including understanding of a budget strongly preferred.
• Knowledgeable in Microsoft Word, Excel, Outlook, PowerPoint, and Teams.
• Travel up to 10% as needed.

Benefits

• Medical, dental, and vision insurance
• 401k plan
• Employer paid life and LTD insurance
• Voluntary benefits
• Academy training program including virtual and in-person training
• Ongoing support and growth opportunities
• 7 paid holidays
• Three weeks of PTO

Pay

Salary range: $60,000 – $120,000 per year