Branch Sales Leader - Birmingham Market

Branch Sales Leader – New Markets

As a Branch Sales Leader – New Markets, you will play a crucial role in launching, managing, and growing a local market, providing accessibility solutions to individuals with limited mobility. Your responsibilities include:

• Leading the team to earn 5-star customer experience reviews through consultative in-home sales appointments, timely installation of new equipment, and responsive service for maintenance and repairs.
• Progressing into a General Manager or continuing as a Sales Consultant, depending on the success of the branch and your preference.

In your first year, your key responsibilities will be:

Sales & Marketing Responsibilities

• Achieve sales goals for number of appointments, conversation rate, and total sales revenue.
• Timely completion of estimates and contracts with a clear product solution and scope of work.
• Lead your team in relationship development with community and patient referral sources, holding in-services, and hosting events to promote in-home mobility products.

Operations Responsibilities

• Review each sale and project to confirm quality standards of product, installation, and customer satisfaction.
• Manage local vendor relationships as needed.
• Respond to and resolve escalated situations with customers, systems, and processes.
• Ensure timely response and completion of all service calls.

Leadership Responsibilities

• Hire, train, and develop your team to achieve goals and exceed customer and referral partner expectations.
• Achieve revenue targets and manage costs to a budget on a monthly, quarterly, and yearly basis, ensuring net profit goals are met.
• Scale and grow the local market.
• Communicate, educate, and ensure team compliance with laws, regulatory agencies, and company policies.

Key Performance Indicators (KPIs) for your first year include:

• Generate $850K annual revenue year one and lead your team to generate $1.9M in year 2.
• Generate >40% ASP: >$6,000
• Non-digital lead generation: personally create 5% of the total leads
• Customer reviews: >10% of all completed transactions should generate a review

Required Industry Experience, Skills, and Travel:

• Residential Durable Medical Equipment (DME) or Home Medical Equipment (HME) industry experience required (B2C).
• Proven experience as a successful Sales producer and manager.
• Strong interpersonal skills and the ability to lead and develop a team.
• Excellent spoken and written communication skills, presentation skills, and project management skills.
• Excellent decision-making skills.
• Financial acumen including understanding of a budget strongly preferred.
• Knowledgeable in Microsoft Word, Excel, Outlook, PowerPoint, and Teams.
• Travel up to 10% as needed.