Branch sales coordinator

Location: Charlotte, NC

Reports to: Charlotte

Status: Full-time

Benefits

• 401(k)
• Bonus based on performance
• Company car
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Pay

$25–$27/hour

About the role

Pro-Serv Food Equipment is looking for a customer-focused Outside Sales & Customer Relations Representative to grow and maintain relationships with restaurants, schools, and commercial kitchens across the Charlotte market. This person is the face of Pro-Serv in the field: visiting customers, identifying service and equipment needs, and driving new business. They also handle parts receiving at the Charlotte branch so technicians have what they need to complete jobs.

Responsibilities

• Customer Service & Relationship Building: Visit customers in person to build trust, check in on service experience, and resolve concerns
• Serve as the main point of contact for assigned accounts
• Follow up on completed service calls to ensure satisfaction
• Work with dispatch and service leadership to resolve scheduling or service issues
• Outside Sales: Prospect and develop new commercial accounts (restaurants, schools, institutions, property managers)
• Promote Pro-Serv's preventive maintenance agreements, repair services, and equipment solutions
• Prepare and present quotes and proposals, and follow up to close
• Track leads, opportunities, and account activity in the company's systems
• Represent Pro-Serv professionally at customer sites and local business events
• Parts Receiving & Support: Receive, inspect, and verify incoming parts shipments against packing slips and purchase orders
• Log, organize, and stock parts at the Charlotte branch
• Coordinate parts pickup and delivery for technicians, and communicate parts status to service and dispatch
• Report damaged, incorrect, or missing items to the vendor and the appropriate Pro-Serv team
• Help keep the parts area clean, organized, and accurately counted

Qualifications

• 2+ years in outside sales, account management, customer service, or a related field (food service equipment, HVAC/R, or other trades a plus)
• Strong communication and relationship-building skills
• Comfortable with cold calls, in-person visits, and following up consistently
• Basic computer skills (email, Microsoft Office, and ability to learn service/CRM software)
• Organized and detail-oriented, especially with inventory and paperwork
• Able to lift up to 50 lbs, and to stand, walk, and load/unload parts as needed
• Valid driver's license and clean driving record
• Ability to pass a background check and drug screen

Working Conditions

Combination of field visits and branch-based work. Regular local travel within the Charlotte area using a company vehicle is required.