Branch Sales Associate

Position Summary

The Sales Associate’s duties and responsibilities include working closely with customers to determine their product/service needs, answer product questions and recommend the solutions. Our ideal candidate is able to promptly resolve customer complaints and ensure maximum client satisfaction.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customer needs and aid and information on product features
• Welcome customers to the store and answer their queries
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Stay knowledgeable on Russo products/services offered and discuss appropriate options
• Process POS (point of sale) purchases
• Cross-sell products
• Collaborate with co-workers to ensure supreme customer service
• Build productive and trusting relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, turning over showroom floor etc.)
• Other tasks assigned by management

Requirements

• Genuine enthusiasm for the company and our products/services
• Ability to empathize
• Willingness to learn and positive attitude
• Attention to detail and problem-solving skills
• Strong written and verbal communication
• Maintain knowledge in outdoor power equipment
• Time management and organizational skills
• Ability to maintain a consistent teamwork mentality
• Excellent computer skills (Excel, Outlook, Word, Teams)
• Hands-on experience with POS systems: Microsoft NAV experience is a plus
• Basic understanding of sales principles and customer service practice
• Ability to work in a fast-paced environment
• Strong sense of personal responsibility
• Bilingual is a plus

Qualifications

• High school diploma or equivalent
• Previous sales experience preferred
• Proven work experience as a Retail Sales Associate, Sales Representative or similar role

Skills

• Knowledgeable about Russo products/services
• Excellent communication skills
• Problem-solving skills
• Computer skills (Excel, Outlook, Word, Teams)
• POS system experience (Microsoft NAV preferred)
• Customer service skills
• Time management and organization skills

Benefits

• Flexible scheduling (Open Saturdays till noon, closed Sundays!)
• Paid time off
• Paid vacation
• Overtime opportunity
• Major medical- BlueCross BlueShield
• Vision and dental coverage
• 401(k) employer match contribution- WE MATCH 100%
• FREE company apparel
• Wellness programs
• Professional development opportunities
• Employee discount