Branch Sales Associate

Responsibilities

• Sell heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies.
• Greet customer on sales floor or receive telephone calls and determine make, type, and quality of merchandise desired.
• Demonstrate use of merchandise and discuss use and features of various parts.
• Display merchandise and suggest selections that meet customer's needs, emphasizing selling points such as quality and utility.
• Maintain a clean and organized showroom.
• Research the availability of merchandise using computer databases.
• Fill customer orders from stock or prepare transfers from other locations.
• Prepare sales orders or quotes.
• Receive payment or obtain credit authorization for customer orders.
• Examine defective articles returned by customers to determine if refunds or replacements are needed.
• Solicit new and established customers via telephone to promote sales.
• Resolve or alert management regarding inventory issues or customer concerns.
• Work with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders.
• Aid in maintaining current and accurate warranty return authorizations and their credit adjustments.
• Follow direction provided by counter lead and lend support to warehouse staff in their duties.

Qualifications

• Positive attitude and proactive approach to resolving customer issues.
• Proven ability to sell HVAC equipment, parts, and supplies.
• Knowledge of product features and benefits.
• Ability to work independently and manage multiple tasks.
• Strong communication skills, both verbal and written.
• Basic computer literacy, including familiarity with databases and sales software.