Branch Sales Associate

About Us

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. At CE, we distribute leading brands such as Carrier, Bryant, Payne, GREE, and others. We operate over 200 locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, serving over 2,000 employees. Our mission is to provide comfort excellence to the HVAC/R industry and become a world-class distribution company through relentless service excellence.

Carrier Enterprise is committed to diversity and inclusion. We embrace the diverse experiences, backgrounds, and ideas that make up our company culture. We offer a competitive total pay package, including a 401(k) plan with employer match, and a range of benefits such as health, dental, vision, life insurance, and paid time off.

Job Summary

We are seeking a dynamic Branch Sales Associate to join our team. You will be responsible for providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors visiting our locations. This role offers the potential for performance-based bonuses and incentives.

Essential Duties and Responsibilities

• Greet customers warmly and assist them in finding the right HVAC/R products and supplies.
• Provide expert advice, product information, and recommendations.
• Accurately process customer orders, ensuring availability, proper pricing, and correct invoicing.
• Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing.
• Stay updated with industry trends and new product releases.
• Monitor and replenish stock levels on the sales floor.
• Conduct regular inventory counts and report discrepancies to the store manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Adhere to safety protocols and maintain a clean and organized counter area.
• Complete necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.

Qualifications

• Prior experience in Customer Service.
• Prior leadership roles with profit and loss responsibility preferred.
• Experience in leading people in a retail environment.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Experience building and maintaining cross-functional relationships.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
• Experience working with HVAC contractors strongly desired.
• Computer literacy with proficiency in MS Office applications.
• Ability to work in a team environment and be willing to participate.
• Ability to function at an above-average level in a technical environment.
• Prior experience using sales and/or inventory management systems.