Branch Sales Associate
About Us
Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., one of the largest independent HVAC/R distribution companies in the world. CE distributes leading brands such as Carrier, Bryant, Payne, GREE, and others, offering a wide range of HVAC and refrigeration equipment, parts, and supplies. With over 200 locations spanning 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, CE serves licensed HVAC/R dealers and contractors, providing top-quality HVAC solutions.
Company Description
Carrier Enterprise specializes in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across our extensive network. With over 200 locations, we are well-positioned to meet our customers' HVAC/R needs.
Job Summary
In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be the key to your success. This position is eligible for performance-based bonuses and incentives.
Essential Duties and Responsibilities
Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
Order Processing: Accurately process customer orders, ensuring all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up-to-date with industry trends and new product releases.
Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.
Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
Qualifications
Prior experience in Customer Service.
Prior leadership roles with profit and loss responsibility preferred.
Experience in leading people in a retail environment.
Demonstrated ability to rapidly grow sales in a retail environment.
Experience building and maintaining cross-functional relationships.
Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
Experience working with HVAC contractors strongly desired.
Computer literacy with proficiency in MS Office applications.
Ability to work in a team environment and be willing to participate.
Ability to function at an above-average level in a technical environment.
Prior experience using sales and/or inventory management systems.
Requirements
High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
Experience managing in a B2B environment in distribution or wholesale sales preferred but not required.
Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.
Invitation to Apply
To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.