Branch Sales Associate

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. We distribute industry-leading brands such as Carrier, Bryant, Payne, GREE, and other HVAC and refrigeration equipment, along with a full line of aftermarket parts, supplies, and accessories. With over 200 locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, and more than 2,000 employees, our vast footprint and e-commerce platform enable us to deliver best-in-class service to our customers.

About the role

As a Branch Sales Associate, you will serve as the face of our branch, providing exceptional customer service, product expertise, and support to HVAC/R professionals and contractors. Your enthusiasm for the industry, strong communication skills, and commitment to outstanding service will drive your success. This position is eligible for performance-based bonuses and incentives.

Responsibilities

• Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
• Accurately process customer orders, ensuring items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
• Maintain a deep understanding of HVAC/R product inventory, including specifications, compatibility, and pricing. Stay updated on industry trends and new product releases.
• Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report discrepancies to the store manager.
• Assist customers in troubleshooting technical issues related to HVAC/R equipment and components.
• Adhere to safety protocols and maintain a clean, organized counter area to ensure a safe environment for customers and colleagues.
• Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
• Occasional travel may be required for training, professional development, meetings, or other work-related activities.

Requirements

• High School Diploma or GED equivalent; Associate's degree in business, marketing, or a related field preferred.
• Prior experience in customer service.
• Experience in leading people in a retail environment and demonstrated ability to grow sales rapidly is preferred.
• Experience building and maintaining cross-functional relationships.
• Ability to analyze and use customer, market, and competitor data for informed decision-making.

Qualifications

• Experience working with HVAC contractors is strongly desired.
• Computer literacy with proficiency in MS Office applications.
• Ability to work in a team environment and participate actively.
• Ability to function at an above-average level in a technical environment.
• Prior experience using sales and/or inventory management systems is a plus.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-term and Long-term Disability Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick Time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program