Branch Sales Associate

About Us

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. At CE, we distribute leading brands such as Carrier, Bryant, Payne, GREE, and others. We operate over 200 locations in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, serving over 2,000 employees. Our mission is to provide comfort excellence to the HVAC/R industry and become a world-class distribution company through service excellence.

Carrier Enterprise is committed to diversity and inclusion. We embrace the diverse experiences, backgrounds, knowledge, and ideas that make up our company culture. We offer a competitive total pay (including bonus on sales incentives), benefits package, and vast opportunities for growth within our branches, distribution centers, field offices, business units, and headquarters.

Job Summary

We are seeking a dynamic Branch Sales Associate to join our team. You will be responsible for providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors. This role is eligible for performance-based bonuses and incentives.

• Customer Service: Greet customers warmly, assist them in finding the right HVAC/R products and supplies, and provide expert advice and recommendations.
• Order Processing: Accurately process customer orders, ensure availability and correct pricing, and invoice correctly.
• Product Knowledge: Maintain deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing, and stay updated with industry trends and new product releases.
• Stock Management: Monitor and replenish stock levels, conduct regular inventory counts, and report discrepancies to the store manager.
• Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Safety Compliance: Adhere to safety protocols and maintain a clean, organized counter area.
• Documentation: Complete necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.

Qualifications

• Prior experience in Customer Service
• Prior leadership roles with profit and loss responsibility preferred
• Experience in leading people in a retail environment
• Demonstrated ability to rapidly grow sales in a retail environment
• Experience building and maintaining cross-functional relationships
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning
• Experience working with HVAC contractors strongly desired
• Computer literacy with proficiency in MS Office applications
• Ability to work in a team environment and be willing to participate
• Ability to function at an above-average level in a technical environment
• Prior experience using sales and/or inventory management systems

Requirements

• High School Diploma or GED equivalent
• Associate's degree in business, marketing, or related field preferred
• Experience managing in a B2B environment in distribution or wholesale sales preferred but not required
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program