Branch Sales Associate

About Us

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. We distribute industry-leading brands such as Carrier, Bryant, Payne, GREE, and other HVAC and Refrigeration equipment, along with a full line of aftermarket parts, supplies, and accessories. With approximately 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, and over 2,000 employees, our vast footprint and e-Commerce platform enable us to provide best-in-class service. Our vision is to become a world-class distribution company through the relentless pursuit of service excellence. We embrace diverse experiences, backgrounds, and ideas to strengthen our teams and business.

Learn more about CE.

About the Role

As a Branch Sales Associate, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors. This position is eligible for performance-based bonuses and incentives.

Responsibilities

• Greet customers warmly and assist them in finding the right HVAC/R products and supplies, providing expert advice, product information, and recommendations.
• Accurately process customer orders, ensuring items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions.
• Maintain a deep understanding of HVAC/R product inventory, including specifications, compatibility, and pricing. Stay updated on industry trends and new product releases.
• Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report discrepancies to the store manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Adhere to safety protocols and maintain a clean, organized counter area to ensure a safe working environment.
• Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
• Occasional travel may be required for training, professional development, meetings, or other work-related activities.

Requirements

• High School diploma or equivalent with one (1) year of experience.
• Previous experience in a customer-facing role, preferably in HVAC/R or a related industry.
• Knowledge of HVAC/R products, equipment, and components is preferred but not required.
• Forklift certification is preferred.
• Ability to lift and carry up to 50 pounds of merchandise.
• Ability to stand, walk, bend, stoop, and reach for extended periods.

Skills

• Excellent customer service skills, including active listening and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency in using computerized sales and inventory management systems.
• Detail-oriented with strong organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• A positive attitude, willingness to learn, and a team-oriented mindset.

Benefits

CE offers a competitive total pay package (plus bonus on sales incentives) and benefits, including health, dental, vision, life insurance, and 401(k).