Branch Sales Associate

About Us

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. We distribute industry-leading brands such as Carrier, Bryant, Payne, GREE, and other HVAC and Refrigeration equipment, along with a full line of aftermarket parts, supplies, and accessories. With over 200 locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, and more than 2,000 employees, our vast footprint and e-Commerce platform enable us to deliver best-in-class service. CE is dedicated to providing Comfort Excellence to the HVAC/R industry, aiming to become a world-class distribution company through relentless pursuit of service excellence.

About the Role

As a Branch Sales Associate, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will drive your success. This position is eligible for performance-based bonuses and incentives.

Responsibilities

• Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
• Accurately process customer orders, ensuring all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
• Maintain a deep understanding of HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.
• Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.
• Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
• Occasional travel may be required for training sessions, professional development opportunities, meetings, or other work-related activities.

Requirements

• High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
• Prior experience in customer service.
• Experience in leading people in a retail environment and demonstrated ability to rapidly grow sales preferred.
• Experience building and maintaining cross-functional relationships.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.

Preferred Qualifications

• Experience working with HVAC contractors strongly desired.
• Computer literacy with proficiency in MS Office applications.
• Ability to work in a team environment and participate actively.
• Ability to function at an above-average level in a technical environment.
• Prior experience using sales and/or inventory management systems.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-term and Long-term Disability Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program