Branch Sales Associate
About Us
Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. CE distributes leading brands such as Carrier, Bryant, Payne, GREE, and others, serving over 2,000 employees across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. CE's extensive network and e-commerce platform ensures top-quality service and solutions for HVAC/R professionals.
Company Description
Carrier Enterprise specializes in residential and light commercial HVAC products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, offering comprehensive solutions across North America. With over 200 locations, we strive to meet our customers' HVAC/R needs effectively.
Job Summary
Join our team of Branch Sales Associates, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors. This role offers opportunities for growth and performance-based bonuses. Ideal candidates possess strong customer service skills, product knowledge, and the ability to build relationships within the industry.
Essential Duties and Responsibilities
Customer Service: Greet customers, assist with product selection, and provide expert advice.
Order Processing: Accurately process customer orders, ensuring availability and correct invoicing.
Product Knowledge: Maintain deep understanding of HVAC/R product inventory and industry trends.
Stock Management: Monitor and replenish stock levels, conduct inventory counts, and report discrepancies.
Technical Support: Assist with troubleshooting and solutions for HVAC/R equipment and components.
Safety Compliance: Adhere to safety protocols and maintain a clean, organized workspace.
Documentation: Complete paperwork for customer transactions, including invoices, returns, and warranty claims.
Qualifications
Prior experience in Customer Service
Prior leadership roles with profit and loss responsibility preferred
Demonstrated ability to rapidly grow sales in a retail environment
Experience building and maintaining cross-functional relationships
Experience analyzing and using customer, market, and competitor data
Experience working with HVAC contractors strongly desired
Computer literacy with proficiency in MS Office applications
Ability to work in a team environment and be willing to participate
Ability to function at an above-average level in a technical environment
Prior experience using sales and/or inventory management systems
Requirements
High School Diploma or GED equivalent
Associate's degree in business, marketing, or related field preferred
Experience managing in a B2B environment in distribution or wholesale sales preferred but not required
Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales
Invitation to Apply
To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.