Branch Sales Associate
About Us
Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. CE distributes leading brands such as Carrier, Bryant, Payne, and GREE, offering a wide range of HVAC and refrigeration equipment, as well as aftermarket parts, supplies, and accessories. With over 200 locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, CE serves over 2,000 employees and provides best-in-class service to its customers.
Our vision is to become a world-class distribution company, achieving differentiation through relentless pursuit of service excellence. We believe that our customers and employees make the difference. CE offers a competitive total pay (including bonus on sales incentives), benefits package inclusive of health, dental, vision, life insurance, and a 401(k) plan. Visit our website at www.carrierenterprise.com to learn more about CE and our company culture.
Carrier Enterprise is an Equal Opportunity Employer.
Job Summary
Join a team that excels in providing top-notch HVAC/R products, parts, and supplies to licensed HVAC/R dealers and contractors. As a Branch Sales Associate, you will be the face of our branch, providing exceptional customer service, product knowledge, and support. This role is eligible for performance-based bonuses and incentives.
Essential Duties and Responsibilities
Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs.
Provide expert advice, product information, and recommendations.
Accurately process customer orders, ensuring availability, proper pricing, and correct invoicing.
Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing.
Stay up-to-date with industry trends and new product releases.
Monitor and replenish stock levels on the sales floor.
Conduct regular inventory counts and report discrepancies to the store manager.
Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
Adhere to safety protocols and maintain a clean and organized counter area.
Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
Qualifications
Prior experience in Customer Service.
Prior leadership roles with profit and loss responsibility preferred.
Experience in leading people in a retail environment.
Demonstrated ability to rapidly grow sales in a retail environment.
Experience building and maintaining cross-functional relationships.
Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
Preferred Qualifications
Experience working with HVAC contractors strongly desired.
Computer literacy with proficiency in MS Office applications.
Ability to work in a team environment and be willing to participate.
Ability to function at an above-average level in a technical environment.
Prior experience using sales and/or inventory management systems.
Requirements
High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
Experience managing in a B2B environment in distribution or wholesale sales preferred but not required.
Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.