Branch Sales Associate

About the role

In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be the key to your success. This position is eligible for performance-based bonuses and incentives.

Responsibilities

• Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs; provide expert advice, product information, and recommendations.
• Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly; handle cash, checks, and credit card transactions with precision.
• Maintain a deep understanding of HVAC/R product inventory, including specifications, compatibility, and pricing; stay up to date with industry trends and new product releases.
• Monitor and replenish stock levels on the sales floor; conduct regular inventory counts and report any discrepancies to the store manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Adhere to safety protocols and maintain a clean and organized counter area; ensure a safe working environment for both customers and colleagues.
• Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
• Occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities.

Requirements

• High School Diploma or GED equivalent; Associate’s degree in business, marketing, or related field preferred.
• Experience managing in a B2B environment in distribution or wholesale sales preferred but not required.
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.

Preferred Qualifications

• Prior experience in Customer Service.
• Prior leadership roles with profit and loss responsibility preferred.
• Experience leading people in a retail environment.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Experience building and maintaining cross-functional relationships.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
• Experience working with HVAC contractors strongly desired.
• Computer literacy with proficiency in MS Office applications.
• Ability to work in a team environment and be willing to participate.
• Ability to function at an above-average level in a technical environment.
• Prior experience using sales and/or inventory management systems.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program