Branch Relationship Manager

About the role

Consumers National Bank has a unique opportunity for an individual to step into a well-established Branch Relationship Manager role at our Salem location, following an upcoming retirement. This position combines leadership, sales growth, and operational excellence to drive the overall success of the branch. You will focus on business development by expanding existing customer relationships and generating new deposit and lending opportunities, while also supporting and growing the branch’s consumer loan portfolio.

In this role, you’ll oversee daily branch operations to ensure efficiency, accuracy, and an exceptional customer experience. You’ll lead, coach, and develop your team to meet performance and service expectations, fostering a positive, accountable, and customer-focused environment. Additionally, you will ensure adherence to all policies, procedures, and regulatory requirements, including compliance, security, and fraud prevention standards.

Responsibilities

• Drive business development by expanding existing customer relationships and generating new deposit and lending opportunities.
• Support and grow the branch’s consumer loan portfolio.
• Oversee daily branch operations to ensure efficiency, accuracy, and an exceptional customer experience.
• Lead, coach, and develop a team to meet performance and service expectations.
• Foster a positive, accountable, and customer-focused work environment.
• Ensure adherence to all policies, procedures, and regulatory requirements, including compliance, security, and fraud prevention.

Requirements

• 4-year degree in a business-related field or a combination of education and experience.
• Minimum of 5+ years of service industry management experience, with current or prior banking experience preferred.
• Experience calling on and developing business with current and prospective clients.
• Proven ability to manage and develop staff.
• Exceptional interpersonal, listening, written, and oral communication skills.
• Sound understanding of the laws and regulations related to consumer protection and lending.
• Well-developed analytical, mathematical, and creative problem-solving skills.
• Demonstrated commitment to excellence through continued involvement in external professional and community organizations.
• Ability to effectively prioritize and execute tasks while under pressure.
• Exceptional customer service skills with a strong customer service orientation.
• Skilled in Microsoft Office Suite, banking software, and the use of regular office equipment.

Benefits

• Competitive compensation.
• Comprehensive benefits package.
• Supportive, team-oriented work environment where you can grow as a leader and make a meaningful impact.

Background, credit, and employment checks are required.