Branch Relationship Banker- West Los Angeles, CA

About the role

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build meaningful client connections and grow within a collaborative environment. As a Branch Relationship Banker (Personal Banker) at our West Los Angeles, CA branch, you will deliver top-notch customer service, provide personalized financial solutions, and bring full-service banking to life in the community.

Responsibilities

• Deliver an exceptional, full-service banking experience to new and existing clients, focusing on relationship-building, sales, and personalized service.
• Plan and host engaging events and community outreach activities to strengthen local relationships.
• Open new accounts, support consumer lending needs, and proactively assist clients with a variety of financial services and solutions.
• Act as a trusted problem-solver by addressing client concerns or connecting them with the right internal partners for additional support.
• Identify opportunities to deepen client relationships by recommending relevant bank products and services, including commercial offerings.
• Build lasting connections through active follow-up and ensure a consistent, high-quality client experience.
• Process cash transactions, open and maintain accounts, and originate and close consumer or small business loans as needed.
• Support daily branch operations, including transaction processing and additional customer service responsibilities.
• May be reassigned to an alternate location within a reasonable distance (30 miles of branch location) depending on business needs.
• Perform other duties as assigned.

Requirements

• High School diploma or equivalent and 1-2+ years’ experience in sales, teller, new accounts, loan processing, or other directly related experience. An equivalent combination of education and experience may meet qualifications.
• Previous experience in a financial sales representative-oriented role preferred.
• Working knowledge of mathematical calculations and standard banking products, services, and transactions.
• Solid knowledge of all retail products and services.
• Basic knowledge of consumer lending applications.
• Proven customer service, interpersonal, and communication skills, both verbal and written.
• Effective selling, cross-selling, and referral skills.
• Solid mathematical, problem-solving, and negotiation skills.
• Strong interpersonal and relationship-building skills.
• Strong attention to detail and time management.
• Proficient in basic computer skills.
• Professional working proficiency in Japanese highly preferred.

Benefits

• Medical, Dental, and Vision Insurance – start day one.
• Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays (plus applicable state holidays).
• 401(k) plan with company match and Profit Sharing.
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the business needs (up to $5,250 per calendar year; eligible upon hire).
• Employee Ambassador preferred banking products.

Pay

This position is eligible to earn a base salary in the range of $23 - $29 hourly, depending on job-related factors such as level of experience.

Schedule

Monday – Friday.