Branch Relationship Banker - Pueblo, CO

About the role

Vectra Bank is a community bank serving the Rocky Mountain region, known for its commitment to customer service and career growth. The Branch Relationship Banker position is available at the Pueblo North branch.

Responsibilities

• Provides full-service banking to new and existing customers, focusing on sales and service.
• Handles new accounts, consumer loans, and performs client service issues.
• Resolves client concerns through direct action or referrals to other bank departments.
• Makes appropriate referrals for other bank products and services, including commercial lending.
• Fulfills follow-up responsibilities with clients as necessary.
• May process cash transactions, open/update accounts, originate/close loans, and handle other customer service duties.
• Establishes and maintains strong customer relationships by providing personalized service tailored to individual banking needs.
• May assist with processing cash transactions and other customer service tasks within the branch.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent with 1+ years' experience in sales, teller, new accounts, loan processing, or a related field.
• An equivalent combination of education and experience may meet qualifications.
• Previous experience in a financial sales representative role is preferred.
• Working knowledge of mathematical calculations and standard banking products, services, and transactions.
• Solid knowledge of all retail products and services.
• Broad understanding of consumer lending applications.
• Proven customer service, interpersonal, and communication skills, both verbal and written.
• Effective selling, cross-selling, and referral skills.
• Solid mathematical, problem-solving, and negotiation skills.
• Strong interpersonal and relationship-building skills.
• Excellent attention to detail and time management.
• Proficiency in basic computer skills.

Benefits

• Medical, Dental, and Vision Insurance - Start Day One!
• Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
• Health Savings (HSA) and Flexible Spending (FSA) accounts.
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays, plus any applicable state holidays.
• 401(k) plan with company match and profit sharing.
• Competitive compensation based on experience and location.
• Tuition reimbursement for qualifying employees enrolled in accredited degree programs related to business needs.
• Mental health benefits including coaching and therapy sessions.
• Employee Ambassador program.
• Access to qualifying employee discounts on banking products.