Branch Relationship Banker FLOAT (Personal Banker) - Phoenix Metro (AZ)

About the role

National Bank of Arizona is seeking experienced Teller/Banker FLOAT candidates to join Arizona’s #1 Community Bank in the Phoenix Metro market. This role involves traveling to all 18 branches within the Phoenix Metro area to cover shifts when branch employees are absent or additional staffing is needed. Home base will be determined based on the new hire’s location.

Responsibilities

• Be proficient in Needs-Based Selling to prospective and established clients.
• Handle inbound and outbound sales calls to prospective and established customers.
• Assist managers in building and maintaining customer relationships.
• Provide quality customer service while opening accounts, processing loans, and addressing general inquiries and client needs.
• Support retail objectives and initiatives by capitalizing on business opportunities that influence revenue production and risk management.
• Conduct assessments with clients to determine financial needs and make appropriate recommendations.
• Ensure proper documentation is obtained and process forms for transactions.
• Cover the Teller line during peak hours as required.
• Work independently and perform well under deadlines.

Requirements

• High School Diploma or equivalent.
• 0-1 years' experience with sales (cross-sales and up-sales) and meeting sales goals.
• 0-1 years' experience in at least two of the following areas: new accounts, teller, bookkeeping, or loan processing (an equivalent combination of education and experience may meet this qualification).
• 0-1 years' experience using an online financial services system.
• Strong interpersonal, verbal, and written communication skills.
• Bilingual proficiency in English and Spanish is preferred.
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act.

Schedule

Monday – Friday: 8:30 AM – 5:30 PM; 40 hours per week.

Benefits

• Medical, Dental, and Vision Insurance – start day one.
• Life and Disability Insurance.
• Paid Parental Leave and Adoption Assistance.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care accounts.
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
• 401(k) plan with company match and Profit Sharing.
• Competitive compensation in line with work experience.
• Mileage Reimbursement.
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.