Branch Operations & Sales Support Officer

Key Responsibilities

• Lead quarterly branch certifications and supplemental reviews for high-risk locations.
• Assess internal controls, compliance readiness, and audit preparedness.
• Partner with Compliance and Branch Banking BUCO to address training and process improvements.
• Share findings with branch leadership and deliver targeted training where needed.
• Track remediation progress and escalate unresolved issues to management.
• Serve as liaison across branches and business units for special projects and initiatives.
• Lead or support technology upgrades, new product rollouts, and cash recycler deployments.
• Support business continuity planning and project logistics.
• Provide data and analysis to inform executive decisions.
• Act as the gatekeeper for branch communications to ensure clarity and consistency.
• Collaborate with Corporate Communications, HR, and Compliance to deliver timely, accurate updates.
• Streamline messaging channels to reduce fatigue and improve engagement.
• Draft, review, and update branch policies and procedures.
• Collaborate with SMEs and Compliance to ensure regulatory and operational alignment.
• Communicate updates and changes effectively across the branch network.

Minimum Qualifications

• Education: H.S. Diploma or GED equivalency required.
• Experience:
  • Officer I: 4+ years of experience in Branch operations or equivalent.
  • Officer II: 5+ years of experience in Branch operations or equivalent.
  • Supervisory or project leadership experience required.
  • Officer III: 6+ years of experience in Branch operations or equivalent.
  • Advanced policy/project experience required.
  • Lead teller/AM supervisory background preferred.
  • SR Officer: 5+ years of experience in Branch operations or equivalent.
  • Advanced leadership in compliance, projects, or certifications; proven ability to mentor and develop junior officers.
• Physical Requirements & Working Conditions: Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications. Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. Must be able to read and understand bank-related documents. Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

Salary Range

• Officer I: $47,017 - $61,122 annually
• Officer II: $54,234 - $70,504 annually
• Officer III: $63,723 - $87,619 annually
• SR Officer: $72,491 - $99,675 annually