Branch Operations Manager - Orlando (Winter Garden)

Key Accountabilities

• Lead the day-to-day operations of the Orlando Branch and provide support to the future team in ensuring quality customer service and budget performance.
• Manage branch profit and loss statements and partner with the Regional Branch Manager (East) to develop budgets and allocate financial resources to achieve business goals.
• Directly manage a small team of warehouse, delivery and service personnel including scheduling of service requests, and delivery routes for each week.
• Create a positive customer service culture with the staff at the branch, including greeting customers that may come in during the day to pick up will call warehouse orders.
• Provide accurate, professional, and timely customer service/support to our customers and assess customer satisfaction through regular dialog with customers and company owners occasionally.
• Manage inventory, merchandise, parts, and equipment inventory processes and inventory turns.
• Take pride in warehouse and promote cleanliness, attention to detail and protection of stored products.
• In the event there are on-site issues with the building or surrounding area, dialog with property management (landlord) directly.
• Cook up with remote North America Customer Service team for daily picklists, customer orders and deliveries needed.
• Create POs for outside buy items and stock transfer orders from internal manufacturing plants daily
• Communicate with purchasing department regarding vendor order status.
• Manage warehouse inventory and equipment, reporting monthly on any maintenance needs.
• Participate in weekly forecast tracker call, identifying inventory needs for upcoming orders and also reporting on-time status of open customer orders for the month.
• Effectively coordinate with corporate fleet manager for delivery truck leases and maintenance.
• Manage personnel issues, involving Local HR Representative as needed.
• Comply with all safety and quality policies, ensuring employees are current in all company published training materials.
• Organize inbound and outbound freight as required with AAF corporate carriers.
• Foster collaboration that promotes mutual trust and respect for the team.
• Establish a culture that promotes high commitment, morale, motivation, and productivity levels.
• Assess the work of direct reports to evaluate job performance and provide coaching, development, and mentoring opportunities for employee development.
• Participate in the selection process of hiring and promotion decisions or recommendations; determine staff needs to ensure coverage on all jobs and that branch obligations are met.
• Identify process improvements to increase efficiency, save time, or reduce costs at the branch.

Position Requirements

• Bachelor’s degree or equivalent work experience;
• Requires the equivalent of five years' experience in a warehouse or shipping department;
• Ability to navigate shipper carriers’ websites effectively;
• Attention to detail, problem solving skills, strong work ethic;
• Past experience in shipping is desirable;
• Familiarity with ERP and LX software;
• Experience with Microsoft Office tools, SAP and Sales Force experience preferred, computer savvy;
• Self-Motivated, Independent and Proactive;
• Licenses or certificates in any of the above mentioned trade skills are beneficial;
• Valid Driver License with a clean MVR;
• Math skill is needed to be able to figure percentages and to verify figures;
• Computer skills are needed to be able to type documents, enter data, and run reports in Microsoft Excel.