Branch Operations Manager - Commercial Lines (South Carolina)

This position is remote with some travel required to the Charleston, SC and/or Columbia, SC offices. An active Property & Casualty license and at least two years of supervisory or management experience are required. Per company policy, employees residing within a 50‑mile radius of a branch location may be required to work on‑site in a hybrid capacity when business needs dictate, and remote work must be performed from a dedicated, distraction‑free workspace.

About the Role

Responsible for leadership of all IOA insurance operations management activities within the assigned branch. This includes managing operations team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff professional development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service management. Additionally, responsible for participating in producer/agency acquisition and integration, and personally serving as Account Manager for an assigned book of business.

Responsibilities

• Team Leadership: Direct daily activities and workflow of the branch team.
• Strategic Implementation: Drive annual strategic and tactical plans.
• Financial Management: Manage branch P&L, control costs, and achieve financial goals.
• Budget Management: Understand and manage the annual budget.
• Vision Communication: Communicate leadership vision/mission for the branch.
• Team Building: Build and manage a qualified operations team.
• Recruitment and Onboarding: Participate in recruitment and evaluate merger/acquisition opportunities.
• Personnel Management: Recommend staff actions, including acquisition and succession planning.
• HR Management: Ensure compliance with HR processes and policies.
• Performance Standards: Establish and monitor productivity, efficiency, quality, and service standards.
• Professional Development: Encourage growth and development of personnel.
• Succession Planning: Develop future branch operations leaders.
• Culture Promotion: Promote IOA culture and improve engagement.
• Performance Monitoring: Identify gaps and implement corrective actions.
• Data Analysis: Monitor and interpret performance data.
• Communication: Maintain communication with Regional Director of Operations and sales leadership.
• Collaboration: Resolve operational issues with Branch 1099 sales personnel.
• Process Improvement: Develop and ensure compliance with core work processes.
• Policy Enforcement: Implement and enforce company policies.
• Technical Competence: Maintain high technical competence and industry expertise.
• Leadership Development: Continuously improve management and leadership skills.
• Relationship Building: Develop and maintain positive relationships with IOA leadership and employees.
• Champion IOA Values: Demonstrate integrity and leadership.

Requirements

• 5+ years of commercial insurance industry experience with deep, wide‑ranging industry knowledge
• 2+ years of management/supervisor experience
• All required active P&C licensing
• CISR or CIC designation (preferred)
• Outstanding communication, people management, and negotiation skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Benefits

• Competitive salaries and bonus potential
• Company‑paid health insurance
• Paid holidays, vacations, and sick time
• 401(k) with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

Pay

The expected pay range for this position is $80,000.00 to $105,000.00 per year, depending on experience, relevant skills, and geographic location.