Branch Operations Lead - WA South Market - Yakima, WA and Surrounding Areas

About the role

As a Branch Operations Lead in a Chase branch, you will work closely with the Branch Manager, branch employees, and a team of experts to ensure clients’ financial transactions are handled with precision and care while adhering to policies, procedures, and regulatory requirements. You will assist clients with transactions, introduce self‑service options, build lasting relationships, and keep the branch team informed about the latest policies and procedures.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere, ensuring every client enjoys an exceptional experience.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated.
• Demonstrate genuine care during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication, anticipate their needs, and check them into the waiting queue for a smooth visit.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while adhering to all bank policies and procedures.
• Introduce clients to the branch team, fostering collaboration to deliver seamless service.
• Simplify clients’ banking experience by sharing self‑service options that allow 24/7 account access.
• Support all aspects of branch operations with the Branch Manager, maintaining high standards for loss control, compliance, and audits.

Required qualifications, capabilities, and skills

• Pride in adhering to policies, procedures, and regulatory banking requirements.
• Keen eye for detail and strong organizational skills to juggle multiple tasks.
• Leadership and operational proficiency that ensure transaction accuracy in a collaborative team environment.
• Passion for educating the branch team and partners, keeping them connected and informed.
• Ability to build meaningful connections with clients and refer them to experts when needed.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.

Preferred qualifications, capabilities, and skills

• 6+ months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Training and travel requirement

You will successfully complete the Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. Travel may be required for in‑person training sessions and meetings.

Benefits

• Competitive total rewards package with base salary based on role, experience, skill set, and location.
• Potential commission‑based pay and discretionary incentive compensation paid in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On‑site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching and additional employee programs.

About us

Chase is a leading financial services firm that helps nearly half of America’s households and small businesses achieve their financial goals through a broad range of products. Our mission is to create engaged, lifelong relationships and put customers at the heart of everything we do. We also support small businesses, nonprofits, and cities with solutions that meet all their financial needs.

About the team

The Consumer & Community Banking division serves Chase customers with personal banking, credit cards, mortgages, auto financing, investment advice, small‑business loans, and payment processing. We lead the U.S. in credit‑card sales and deposit growth, offer the most‑used digital solutions, and rank first in customer satisfaction.