Branch Operations Lead

Overview

Since 1973, East West Bank has served as a pathway to success, operating over 110 locations across the U.S. and Asia. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific, fostering new markets and opportunities.

Responsibilities

• Demonstrate strong customer service skills to assist customers with their financial needs; resolve escalated client complaints/issues promptly and effectively
• Support branch customers by offering a wide range of bank products and services, including safe deposit box management, merchant/vault and ATM processing, foreign currency exchange, and new account opening
• Train junior branch staff to effectively identify referral and sales opportunities and ensure they are compliant with bank policies and procedures
• Refer customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross-sell bank products
• Expert in using digital resources and technologies to optimize clients' digital banking experience
• Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking, and ATMs)
• Provide back up support to the Assistant Branch Manager including branch certifications and audits
• May perform other duties as assigned

Qualifications

• High school diploma or general education degree (GED) required; Bachelor’s degree preferred
• 3+ years of customer service, teller, or sales experience within the banking and/or financial service industry
• Strong working knowledge of branch operations required
• Familiarity with standard branch technology and teller equipment
• Strong problem-solving, decision-making, and customer-service skills

Compensation

The base pay range for this position is USD $26.00/Hr. - USD $29.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.