Branch Operations Lead
Overview
Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.
Responsibilities
- Demonstrate strong customer service skills to assist customers with their financial needs; resolve escalated client complaints/issues promptly and effectively
- Support for branch customers by offering a wide range of bank products and services, including safe deposit box management, merchant/vault and ATM processing, foreign currency exchange and new account opening
- Train junior branch staff to effectively identify referral and sales opportunities and ensure they are compliant with bank policies and procedures
- Refer customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross-sell bank products
- Expert in using digital resources and technologies to optimize clients’ digital banking experience
- Provide back up support to the Assistant Branch Manager including branch certifications and audits
Qualifications
- High school diploma or general education degree (GED) required; Bachelor’s degree preferred
- 3+ years of customer service, teller, or sales experience within the banking and/or financial service industry
- Strong working knowledge of branch operations required
- Familiarity with standard branch technology and teller equipment
- Strong problem-solving, decision-making, and customer-service skills
Pay
The base pay range for this position is USD $24.00/Hr. - USD $27.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.