Branch Operations Coordinator Nome AK
About the role
Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and business divisions at wellsfargojobs.com.
Responsibilities
- Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Perform operational activities while minimizing risks under established policies
- Support the Branch manager in operational tasks and scheduling
- Resolve issues related to daily operations of the teller line, under direction of regional banking management
- Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
- Identify information and services to meet customers financial needs
- Motivate a diverse team to achieve full potential and meet established business objectives
Requirements
- 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications
- Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Cash handling experience
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Job Expectations
- Ability to work a schedule that may include most Saturdays
Pay and Benefits
This position is not eligible for Visa sponsorship. Posting Location: 109 Front St Nome AK 99709 Pay Rate: $23.00 - $30.25 This location and position is eligible for a 37% hourly base pay differential increase to the regular base pay rate specified above. Actual salary is determined by location, experience, and qualifications of the job.
Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.