Branch Operations Coordinator Fort Myers District

About This Role

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer Banking and Lending division.

In This Role You Will

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers financial needs
• Motivate a diverse team to achieve full potential and meet established business objectives

Required Qualifications

• 1+ years of customer service and issue resolution support experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Motivate others to achieve full potential and meet established business objectives

Job Expectations

• Ability to work a schedule that may include most Saturdays
• This position is not eligible for Visa sponsorship

Posting Locations

• Arborwood — 13541 Goldenwood Dr, Fort Myers, FL 33913
• Colonial — 1540 Colonial Blvd, Fort Myers, FL 33907
• Corkscrew — 8700 Corkscrew Rd, Estero, FL 33928
• Crossroads — 5765 Lee Blvd, Lehigh Acres, FL 33971
• Gulf Point — 15569 McGregor Blvd, Fort Myers, FL 33908
• Heitman — 1530 Heitman St, Fort Myers, FL 33901
• Lehigh Acres — 1130 Homestead Rd, Lehigh Acres, FL 33936
• Miromar Lakes — 10870 Miromar Outlet Dr, Estero, FL 33928
• Sanibel Island — 2407 Palm Ridge Rd, Sanibel, FL 33957
• South Ft Myers — 12751 S Cleveland Ave, Fort Myers, FL 33907
• Summerlin — 15890 Summerlin Rd, Fort Myers, FL 33908
• Whiskey Creek — 6360 Whiskey Creek Dr, Fort Myers, FL 33919