Branch Operations Coordinator - Canyon Park - Bothell, WA

About the role

The Branch Operations Coordinator supports customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. They perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization. They support the Branch Manager in operational tasks and scheduling, resolve issues related to daily operations of the teller line, and provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions. They identify information and services to meet customers' financial needs and motivate a diverse team to achieve full potential and meet established business objectives.

Responsibilities

• Accurately process and approve teller transactions
• Share digital solutions and make appropriate introductions to bankers
• Support the Branch Manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line
• Provide excellent service to customers and individuals
• Motivate a diverse team to achieve full potential and meet established business objectives

Requirements

• 1+ years of customer service and issue resolution support experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent, and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention

Qualifications

• High School/GED

Skills

• Customer Service
• Issue Resolution
• Transaction Processing
• Operational Support
• Team Motivation
• Financial Services Knowledge
• Technology Integration
• Customer Relationship Building
• Compliance Controls
• Risk Management
• Loss Prevention

Benefits

Employees may also be eligible for incentive opportunities. The pay range reflects the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location.

Pay

$23.00 - $30.25

Schedule

This position is not eligible for Visa sponsorship. The schedule may include most Saturdays.

Location

Bothell, Washington