Branch Operations Coordinator Brodheadsville

About the role

Wells Fargo is seeking a Branch Operations Coordinator for their National Branch Network as part of the Consumer Banking and Lending division. The position supports customer experience by processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. Key responsibilities include performing operational activities, supporting the Branch manager, and resolving issues related to daily operations.

Responsibilities

• Accurately process and approve teller transactions
• Share digital solutions and make appropriate introductions to bankers
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line
• Support customers and employees in resolving or escalating concerns or complaints
• Provide excellent service to customers and individuals
• Motivate a diverse team to achieve full potential and meet established business objectives

Requirements

• 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention

Job Expectations

• Ability to work a schedule that may include most Saturdays

Benefits

Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!