Branch Operations Coordinator Austin Northwest District
About the role
Wells Fargo is seeking a Branch Operations Coordinator for their National Branch Network as part of the Consumer Banking and Lending division. The position supports customer experience by processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. Key responsibilities include performing operational tasks, supporting the Branch manager, and resolving issues related to daily operations.
Responsibilities
- Accurately process and approve teller transactions
- Share digital solutions and make appropriate introductions to bankers
- Support the Branch manager in operational tasks and scheduling
- Resolve issues related to daily operations of the teller line
- Provide excellent service to customers and individuals
- Motivate a diverse team to achieve full potential and meet established business objectives
Requirements
- 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications
- Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Cash handling experience
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Job Expectations
- Ability to work a schedule that may include most Saturdays
Pay
Details on pay are not specified in this posting.
Schedule
Details on the schedule are not specified in this posting.
Benefits
Details on benefits are not specified in this posting.
Qualifications
Details on qualifications are not specified in this posting.
Skills
Details on skills are not specified in this posting.
Benefits
Details on benefits are not specified in this posting.
Pay
Details on pay are not specified in this posting.
Schedule
Details on the schedule are not specified in this posting.
Benefits
Details on benefits are not specified in this posting.
Qualifications
Details on qualifications are not specified in this posting.
Skills
Details on skills are not specified in this posting.
Benefits
Details on benefits are not specified in this posting.