Branch Operations Associate Manager Torrance Coastal District

About the role

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for their National Branch Network as part of the Consumer Banking and Lending division.

Responsibilities

• Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
• Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
• Perform operational and customer support tasks
• Provide excellent customer service, engage customers in conversations, and build relationships with them
• Manage the schedule and the daily operations of the teller line
• Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
• Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
• Support customers and employees in resolving or escalating concerns or complaints
• Collaborate and consult with branch employees, colleagues, and mid-level managers
• Interact directly with customers
• Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
• Manage allocation of people and financial resources for branch operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience

Desired Qualifications

• Leadership skills including the ability to build, develop, and motivate a diverse work team
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Knowledge and understanding of laws and regulations pertaining to the banking industry
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
• Cash handling experience

Job Expectations

• Ability to work a schedule that may include most Saturdays
• Must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Pay Range

$26.75 - $40.50

Posting Location(s)

• El Segundo - 309 N Sepulveda Blvd., El Segundo, CA 90245
• Hawthorne Artesia - 4340 Artesia Blvd., Torrance, CA 90504
• Hawthorne Main - 13545 Hawthorne Blvd., Hawthorne, CA 90250
• Hermosa Beach - 1501 Pacific Coast Hwy., Hermosa Beach, CA 90254
• Manhattan Beach - 2910 N. Sepulveda Blvd., Manhattan Beach, CA 90266
• Manhattan & Sepulveda - 1129 N Sepulveda Blvd., Manhattan Beach, CA 90266
• Palos Verdes - 27440 Hawthorne Blvd., Rolling Hills Estates, CA 90274
• Rancho Palos Verdes - 28350 S Western Ave., Rancho Palos Verdes, CA 90275
• Riviera Village - 1701 S Elena Ave., Redondo Beach, CA 90277
• Torrance Crossroads - 24439 Crenshaw Blvd., Torrance, CA 90505
• Torrance - 1403 Sartori Ave., Torrance, CA 90501
• Torrance Del Amo - 21323 Hawthorne Blvd., Torrance, CA 90503
• Wilmington Main - 339 W Anaheim St., Wilmington, CA 90744